Survival Skills for Analysts

This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment

▪ Our facilitators bring real-world experience to every workshop.
▪ Participants will be led, not lectured, through a combination of presentations and hands-on exercises.
▪ Our workshops provide an experiential environment where participants can take risks and make adjustments based on their results before approaching large projects.
▪ Our workshop is consistent with the International Institute of Business Analysis’ Guide to the Business Analysis Body of Knowledge (BABOK® Guide).

▪ Appraise group dynamics and effectively manage group situations.
▪ Identify individual and other stakeholder’s Social StylesTM to improve relationships.
▪ Improve team dynamics and facilitate conflict resolution
▪ Communicate more effectively and actively listen
▪ Gain consensus and commitment from team members and other project stakeholders.
▪ Ask a variety of structured questioning techniques to gather information.
▪ Conduct an effective interview to gather stakeholder requirements.
▪ Apply various tools and techniques for poblem solving.
▪ Make a specific plan for ongoing development.

DURATION: Traditional - 2 days. Virtual - 16 hours.
CAPACITY: 20 people.
need to learn practical interpersonal techniques for analysis: business systems analysts, managers, IT professionals, or other business professionals.
PREREQUISITES: Fast Start® in Business Analysis.
PDUs: 16 credits. CDUs: 14 credits.

Conduct Stakeholder Analysis Plan Business Analysis
Communication Manage Business Analysis
Prepare for Elicitation
Conduct Elicitation Activities Document Elicitation Results Analytical Thinking and Problem
Behavioral Characteristics Communication Skills Interaction Skills Brainstorming
Requirements Workshops Root cause Analysis SWOT Analysis


▪ Overview exercise
▪ Workshop objectives
▪ Workshop agenda
▪ Case study exercise project kick off
Interpersonal Style and Stakeholder Analysis
▪ Social Style self assessment
▪ Social Style model
▪ Versatility and working more effectively with others
▪ Stakeholder analysis
▪ Analysis of stakeholder groups
▪ Case study exercise stakeholder
Team Development
▪ Importance of relationships ▪ Team development model
▪ Team member roles
▪ 5 dysfunctions of a team
▪ Virtual teams
▪ Case study team assessment
Effective Communication
▪ Communication process and
▪ Nonverbal communication
▪ Communication filters
▪ Listening
▪ Planning communication
▪ Case study listening practice
Questioning and Interviewing
▪ Types of questions
▪ B-PER questioning model
▪ Preparing and conducting
▪ Case study exercise questions and
▪ 5 step problem solving process
▪ Determine problem, analyze root
▪ Generate ideas for future state ▪ Choose the solution
▪ Implement the solution
▪ Evaluate solution performance ▪ Case study exercise problem
solving and root cause analysis Conflict Management
▪ Conflict styles
▪ Conflict management
▪ Gaining consensus
▪ Achieving commitment
▪ Case study exercise conflict
Meeting and Facilitation
▪ Effective meetings
▪ Meeting preparation
▪ Virtual meeting best practices ▪ Managing disruptive behavior ▪ Effective facilitation
▪ Low intervention facilitation
▪ Case study exercise meetings and
Improving Business Analysis Performance
▪ Objectives revisited
▪ Business analysis performance and
▪ Performance measurements and
Individual Action and Development Plan

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