SPA -Systems, Processes and Applications

About Us:
SPABSL is a Partner in UK and INDIA with the Software Engineering Institute (SEI®) for performing CMMI® appraisals and for Introduction to CMMI® training programs

SPA Services is established by industry experts with an average experience of 25+ years of service in various domains and in different capacities both in delivery and Quality. Team is part and parcel of driving the organizations improvement programs:

SPA offers consulting intervention to help organizations in successfully undertaking their CMMI® journey. SPA has 10 Lead Appraisers, authorized by the Software Engineering Institute (SEISM) to conduct CMMI® appraisals.

The Lead Appraisers are supported by a vast pool of experienced consultants, who have worked in the software /systems engineering domain and have also consulted various organizations in their process improvement initiatives.

We are SPA Business IT Solutions consultants with an industrial experience of over 25 years in
- Engineering, Metallurgical Industry. (Product, Process, Job industry)
- Software development and Testing Industry. (Product, Project, Third party testing)
- Certified Software Quality Analyst
- Certified Lead Assessor for ISO9001: 2000, ISO14001: 2004, ISO20000, ISO270001,BS25999
- Assessment Team Member (ATM) and lead appraiser for CMMi/PCMM
- Facilitator for TQM, QIT, WCA, SPC

Our services includes like:

  1. CMMI Dev Consulting [Process Improvement Model to improve delivery efficiency; Caretaker: SEI, USA]
  2. PCMM Consulting [People Process Improvement Model to improve delivery efficiency; Caretaker: SEI, USA]
  3. CMMI Ser Consulting [Process Improvement Model to improve delivery efficiency; Caretaker: SEI, USA]
  4. eSCM-SP Consulting [e-Sourcing Capability Model: A Framework to improve capability of services Caretaker: ITSQC, CMU, USA]
  5. TSP Consulting [Team Process Improvement Model to improve delivery efficiency; Caretaker: SEI, USA]

Other Services :

  1. Agile Consulting [SCRUM is an Agile Project Management Model for Software Development Caretaker: Scrum Alliance, USA]
  2. COBIT Consulting [Control Objectives for Information and related Technology (COBIT is a framework for IT management created by the ISACA, and the IT Governance Institute]
  3. COPC Consulting [BPO companies]
  4. ISO 20000 Consulting [IT Service Management related standard based on British Standard 15000]
  5. ISO 25999 Consulting [Business Continuity Management / disaster recovery]
  6. ISO 27001 Consulting (Information Security Standard)
  7. ISO 9001:2008 [Standard for quality management system]
  8. ITIL Consulting [IT Infrastructure Library - Customizable framework of best practices to promote quality of IT services; Caretaker: OGC, UK]
  9. OCTAVE Consulting
  10. SixSigma Consulting
  11. SOX Consulting (Financial Auditing)
  12. Cyber crime consulting - Forensic Consulting
  13. Requirements Gathering Consulting
  14. Project management Consulting
  15. Data Management Consulting

CMMI® Gap Analysis:
The objective of gap analysis is to analyze the organizations' processes and benchmark them with CMMI® model. The results of gap analysis will bring the existing gaps and SPABSL assists organizations' to initiate and implement action plans to close the gap by building processes.

SCAMPISM Appraisals:

SPABSL's SEI authorized SCAMPI Lead AppraisersSM perform SCAMPISM C, SCAMPISM B and SCAMPISM A Appraisals. SCAMPISM Appraisals are intended to assist organizations to find continuous process improvements. Through SCAMPISM A Appraisal organization's Maturity/Capability Levels can be appraised with respect to CMMI® Models.

ITIL® Appraisals:

SPABSL facilitates organizations to make significant improvements in the way they manage the services, relationships, processes, people and technologies required to deliver and support IT services and products with world class standards. SPABSL’s methodology is based on the standards and processes described in the ITIL®. ITIL (IT Infrastructure Library) provides a framework of "best practice" guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world.

Establishing Business Processes:
We help the organizations to develop Core Business Processes that help in establishing streamlined activities that fulfill the development and services requirements. We provide strategies in identification of interfaces and establishing the Value Chain within the organization. We combine these with the support processes that form the backbone of the core processes. We assist in automating the processes where possible. We involve every one in the Value Chain for consensus and commitment.

Process Implementation and Adherence:
We assist organizations in the implementation of the processes from Entry to Exit of each activity. We involve the process owners to reiterate each step in the process. We understand the customer requirements and ensure the implementation is in true compliance with the process, which enables to meet the customer requirements resulting in customer satisfaction. We review the effectiveness of the process implementation and suggest for process improvements where necessary

We help in identifying the business requirements and establish competency to obtain an edge in the market. We define and obtain commitment at all levels and at all stages in Value Chain. We ensure the competency and commitment through periodic audits.

Capability Maturity Model Integrated – Benchmarking our Processes:

CMMI standing for Capability Maturity Model Integrated is the structured collection of software engineering best practices that has been published by the Software Engineering Institute (SEI) of Carnegie Mellon University (CMU) located at Pittsburgh, USA. CMMI® is the registered trademark of SEI, CMU, USA.

Published Reports of Benefits of CMMI:

As per the research conducted by SEI - a very large number of organizations, small, medium and large – using different types of development methodologies – from conventional to agile and extreme programming – have benefited by implementing the CMMI specific and generic practices. Information about CMMI benefits is available in the August 2006 SEI technical report, Performance Results of CMMI-Based Process Improvement (CMU/SEI-2006-TR-004). This report on the benefits of CMMI is based on public reports, interviews, supplementary materials, and comprehensive literature review. It is available on the SEI Web site at:

Positive Impact of CMMI on Organizational Performance Parameters:

It is an established fact that by using the CMMI Model Framework implementation, the organizations have gained in the following areas:
· Cost
· Schedule
· Productivity
· Quality
· Customer Satisfaction
· Return on Investment
For more information on the performance results, see the CMMI Performance Results Web site at:

How Do You Want to Work?

As some point in time, when we are busy but we have kind of established our organizations in the market, i.e., we are looking at a next level of accomplishment after achieving the base-line level, we definitely reflect and introspect the fundamental question: How do we want to work?. We have to evaluate the options:
· Without CMMI: do we work with Random motion – lots of energy, not much progress, No teamwork – individual effort, high frequency of conflicts and ultimately not knowing where you are going to end up.
· With CMMI: we work with - Directed motion – every step bringing you closer to the goal, Coordinated efforts, Cooperation and Predictable results

Examples of CMMI Benefits:

A quick extract from the above-mentioned reports give us information about the following benefits achieved from CMMI Implementation:
Example of CMMI Benefits: Schedule
· 50% reduction in release of turn-around time (Boeing, Australia)
· Increased the percentage of milestones met from approximately 50% to approximately 95% percent (General Motors)
· Decreased the average numbers of days late from approximately 50 to fewer than 10 (General Motors)
· Increased through-put resulting in more releases per year (JP Morgan Chase)
· Met every milestone (25 in a row) on time, with high quality and customer satisfaction (Northrop Grumman Defense Enterprise Systems)
Example of CMMI Benefits: Productivity
· Improved productivity substantially, with “Significantly more rigorous engineering practices” due to CMMI® (Fort Still Fire Support Software Engineering Centre)
· Improved software productivity (including reuse) from a 1992 baseline by approximately 80 percent at SW-CMM® maturity Level 5 1997 to over 140 percent at CMMI ML 5 in 2001 (Lockheed Martin Systems Integration)
· 25 Percent productivity improvement in 3 years (Siemens Information Systems Ltd, India)
Examples of CMMI Benefits: Quality
· Used Measurement & Analysis to realize an 11 percent increase in productivity, corresponding to $ 4.4M in additional value (reported under non-disclosure)
· Reduced software defects per million delivered SLOC by over 50 percent compared to defects prior to CMMI. (Lockheed Martin Systems Integration)
· Reduced defects rate at CMMI ML5 approximately one third compared to performance at SW-CMM ML5. (Lockheed Martin Maritime Systems & Sensors Undersea Systems)
· Improved defect removal before test from 50 percent 70 percent, leaving 0.35 post release defects per KLOC. (Siemens Information Systems Ltd., India)
· 44 percent defect reduction following causal analysis cycle at maturity level 2 (reported under non-disclosure)
Example of Impacts: ROI
· 5:1 ROI for quality activities (Accenture)
· 13:1 ROI calculated as defects avoided per hour spent in training and defect prevention (Northrop Grumman Defense Enterprise Systems)
· Avoided US $ 3.72 million in costs due to better cost performance (Raytheon North Texas Software Engineering)
· 2:1 ROI over 3 years (Siemens Information Systems Ltd, India)
· 2.5:1 ROI over 1st Year, with benefits amortized over less than 6 months (reported under non-disclosure)
Source: SEI Performance Results of CMMI-Based Process Improvement (CMU/SEI-2006-TR-004)

CMMI SCAMPI Appraisal Strategy

CMMI Assessments like assessments based on SCAMPI Assessment Methods provide you with a report card on your Process Improvement Efforts. These CMMI Assessments also help you in prioritizing the areas of improvement and facilitate the development of strategy for consolidating the process improvements on a sustainable basis. The benefits that might be observed end the end of a CMMI Assessment cycle can be as follows:
· Reduction of rework
· Improvement in customer satisfaction
· Projects on time and within budget
· Employees see benefits
· Reduction in cost

We can provide SEI Authorized Lead Appraisers, SEI Authorized High Maturity Lead Appraisers to carry out CMMI SCAMPI assessments in your organization. We plan the CMMI SCAMPI Appraisal depending upon the organizational need as identified during Organizational Process Focus. The CMMI SCAMPI Appraisal planning process carried out by us is in full compliance to SEI Methodology and covers the following aspects:
· Base-lining of Appraisal Objectives with Appraisal Sponsor
· Mapping of Appraisal Objectives with Organizational Objectives
· Determination of Focus Projects
· Determination of Organizational Representation (Sampling) on Project basis and People-basis
· Appraisal Resources and Appraisal Team Strategy
· Planning of Appraisal Schedule
· Appraisal Output Determination
· Appraisal Constraints Determination
· Appraisal Risk Management

Classes of SCAMPI Appraisals

The SCAMPI family of appraisals includes Class A, B, and C appraisal methods. SCAMPI A is the most rigorous method and the only method that can result in a rating. SCAMPI B provides options in model scope, but the characterization of practices is fixed to one scale and is performed on implemented practices. SCAMPI C provides a wide range of options, including characterization of planned approaches to process implementation according to a scale defined by the user. Using SCAMPI B, every practice in the appraisal scope is characterized on a three point scale indicating the risk of CMMI goal satisfaction if the observed practices were deployed across the organizational unit. Model scope is not limited to the Process Areas but could include sets of related practices. SCAMPI C can be scoped at any level of granularity and the scale can be tailored to the appraisal objectives, which might include the fidelity of observed practices to model/goal achievement or the return on investment to the organization from implementing practices. Reliability, rigor, and cost might go down from A to B to C, but risk might go up.

What is unique in our CMMI Process Consulting?

  1. SPA consulting intervention typically includes an Overview to CMMI® training followed by a Gap Analysis to measure the process capability of an organization.
  2. Based on the output of the Gap Analysis an Action Plan is created for effectively plugging the identified gaps.
  3. SPA works with the organization's quality team to define and implement processes for supporting various Process Areas (PA) through consulting and training.
  4. This ensures that PA Development is taken up in a structured manner and is firmly entrenched in the organization through Piloting and Institutionalization.
  5. An organization's readiness for the final appraisal is measured through various means including Documentation Reviews, Interviews, Spot Checks, and Pre-Appraisal.

Approach of De-Mystification: The art of simplifying:
Our CMMI and Process consulting is unique in respect of the approach. The CMMI and Process consulting approach is to de-mystify issues and dissect the complexity. The art of genius lies in making things simple. Our consultants believe in this philosophy. And so what you get out of our CMMI and Process consulting is a highly focused, solution-oriented approach.

Solution Oriented Approach: Eagle’s eye towards Solution:
Our CMMI and Process Consultants integrate the solution-oriented approach with subject matter expertise in the areas of significant industries like finance, insurance, aerospace, defense, manufacturing, services and federal institutions and many others.
In this manner, by use of our CMMI and Process consulting expertise, you can navigate your way through fluctuations of market, constant changes of environment and completely unpredictable behavioral patterns that characterize today’s business world.

Building Strength into Processes: Reliability of Products and Services:
The reliability of your service and products is a direct function of the vigor and vitality of underlying processes and people. A loss of quality in your product or service can have significant negative effects on the entire business. The need of the hour is the availability of an end to end quality solution that addresses all the process needs of an organization and ensures maximum Return on Investment with a very high level of confidence in the reliability of services and products.
Our CMMI and Process Consulting seriously attempts to give strength and robustness to your processes with a repeatability that emerges out of leanness and efficiency of processes.

Teaming Up: Strength of Unity:
Our CMMI and Process Consulting Team works with your team in tandem to create cohesive energy to fulfill your organizational objectives and business objectives. The in-depth experience of our CMMI and Process Consulting team helps you in crossing over all major hurdles of cultural resistance while initiating change in your organization.


The service industry which amounts to more than 80% of the world economy is a significant driver for worldwide economic growth. Best practices and guidance related to developing and improving service practices is a critical success factor to improve the efficiency, performance, customer satisfaction, and profitability of the service sector. CMMI® for Services (CMMI®-SVC) model has been designed to meet these needs.

CMMI®-SVC is a compendium of best practices which enables service focused organizations to effectively :

  1. Design the service
  2. Deploy and deliver the service
  3. Manage the service

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.

CMMI®-SVC is an industry neutral model that can apply to any service industry be it BPO, Telecom, IT, Hospitality, Health Care or any other.

Note: Going by the CMMI® model definition: Services are useful intangible and non-storable results delivered through a service system.

CMMI®-SVC has synergies with models & standards like CMMI®-DEV, ITIL, ISO 20000, CobiT and ITSCM.

Value of CMMI®-SVC

Rigorous yet flexible framework
Improved SLA compliance & delivery efficiency
Improved customer satisfaction
Optimized capacity utilization
Effective change management
Roadmap to service maturity
Gain a marketing/competitive edge

Synergies with CMMI®-DEV

CMMI® for Services is an evolution from the earlier CMMI® Models that have addressed Development as well as Acquisition of Products and Services. This Constellation is focused on delivery of Services.
With 16 of the 24 Process Areas coming from the Common Model Foundation (for all the Constellations) the CMMI® constellations give a common approach to implement many Project Management, Organizational Process Management and Supporting areas of work in an organization.
The model is also supported by the SCAMPI appraisal methodologies.

COPC consulting

SPA Services is the exclusive implementation partner for COPC® - the de-facto standard for ITES-BPO companies globally - in this region for providing end-to-end consulting, training, structured support and assessment services for COPC® certification. SPA also conducts the 5-day COPC® Registered Coordinator Training and offers the COPC® HPMT (High Performance Management Techniques) Training.

As a COPC® Implementation Partner for this region, SPA conducts:

COPC® Implementation support
Ensuring implementation synergy of other models (e.g. ISO) with COPC®.

Along with our team of COPC registered Lead and Associate Auditors, COPC delivers consulting, assurance and certification services in India. SPA has the only one Associate Auditors for COPC in India.

PCMM Consulting

Our consultants' partner with organizations to offer ongoing services related to developing People CMM®-compliant processes, piloting the same and monitoring their implementation to ensure alignment with organizational objectives. Our suite of consulting includes sharing best practices, mentoring, conducting spot-checks and training.

People CMM®

People CMM® is characterized by a holistic approach to people-related issues. Instead of looking at traditional Human Resource interventions in a reactionary piecemeal fashion, the People CMM® framework enables organizations to incrementally focus on key process areas and lay foundations for improvement in workforce practices. Unlike other HR models, the People CMM® requires that key process areas, improvements, interventions, policies and procedures to be institutionalized across the organization, irrespective of function or level. Therefore, all improvements permeate throughout the organization, thereby ensuring consistency of focus with an emphasis on a participatory culture, embodied in a team-based environment, where individual innovation and creativity are encouraged.

Other Trainings we offer

  1. Official SEI Introduction to the CMMI – Staged and Continuous Representations
  2. Project Management
  3. Configuration Management
  4. Metrics Management
  5. Estimation Techniques
  6. Process and Product Quality Assurance
  7. Peer Reviews
  8. Inspections
  9. Organization Process Performance Models
  10. Quantitative Process Management
  11. Process Improvement Strategy
  12. Supplier Agreement Management
  13. Agile CMMI
  14. TSP CMMI
  15. Implementing CMMI for Training companies
  16. Certified SCRUM master
  17. ISO15504 - SPICE model

Our Clients

Customers Delight:

Contact :
Mr. Vijay: 0091 94400 89341

Yahoo chat : vijaycsqapmp
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® Capability Maturity Model, Capability Maturity Modeling, CMM, CMMI and SCAMPI are registered in the U.S. Patent and Trademark Office by the
Carnegie Mellon University.
SM Personal Software Process and PSP, the Team Software Process and TSP are service marks of Carnegie Mellon University.

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