ServiceNow HR Service Automation

ServiceNow HR Service Automation streamlines and improves HR service delivery by offering a consumer-like self-service catalog to employees along with out-of-the-box request and fulfill process automation. An HR service catalog presents employees with pre-defined services such as benefits or employee relations items. Once requests are submitted through the HR service catalog, cases are automatically assigned to a designated human resources specialist or team for fulfillment. Integrated reporting provides insight into volume, types of requests, and individual workloads so that HR management can align services and resources, and identify opportunities to improve both services and HR operations.

Benefits to Your Enterprise

HR fields requests ranging from simple time-off questions to on-boarding and off-boarding employees or handling complaints. Unfortunately, many HR case management tools lack true workflow or are too complex to easily use, so these requests are instead often managed manually using email and phone. This not only adversely effects the quality of service delivery, it also restricts auditability, tracking, and real-time reporting. As a result, it can be difficult for HR management to understand, measure, or report back on HR performance and its impact on the business.

Increase HR and Employee Productivity

Standardize HR request processes by providing employees with a self-service portal - an HR “storefront” for the business
Improve HR responsiveness by automating and routing employee requests to the right specialists, the first time
Mitigate risk of human error by automating requests that are typically managed through unstructured methods like email or phone

Topics Covered:

  1. Human Resource Management
  2. HR configuration
  3. On Boarding
  4. Off Boarding
  5. Employee change Management
  6. Customising HR process.

Duration : 2 days [9am to 5pm]
Cost per participant :22000 INR

Contact : Vijay

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