Servicenow admin Training

Online /Inperson training available

Training Objectives : Students can:

  1. Create new applications and new modules to establish an information hierarchy.
  2. Personalize and create forms and fields for the various roles and groups to target company requirements.
  3. Define Service Level Agreements (SLAs), notifications, and reports.
  4. Interact with the ServiceNow Knowledge Base for company use.
  5. Implement security controls by using contextual security and develop a security scheme by using contextual security controls.
  6. Move data in and out of an instance using import sets and transform maps.
  7. Fulfill ESS user requests using Service Catalog to create items and record producers, variables, and workflows.

Servicenow releases

  1. Aspen: December 2011
  2. Berlin: July 2012
  3. Calgary: March 2013
  4. Dublin: October 2013
  5. Eureka: May 2014
  6. Fuji : Mar 2015
  7. Geneva :Jan 2016
  8. Helsinki : June 2016
  9. Istanbul : Dec 2016
  10. Jakarta : June 2017
  11. Kingston : November 2017

Join us in Bangalore (4th Dec 2015 and 5th Dec 2015) for the ITSMf India Conference 2015, Spectramind's clients get 10% discount on registration fees ,Register Today Register :

Percentage of questions distribution for exam

Learning Domain Percentage of questions
1.Describe and use system information architecture 35%
2.Define security methodology, users, groups and roles 20%
3.Monitor, track and report using SLAs, notifications, Knowledge Base and reports 15%
4.Create Service Catalog items, variables and workflows 15%
5.Maintain and configure ServiceNow with customizations, update sets and upgrades 10%
6.Import data using import sets and transform maps 5%

Topics covered :

MODULE 1—INTRO TO SERVICE-NOW.COM

  1. LOG ONTO SERVICE-NOW.COM
  2. 
 THE SERVICE-NOW.COM NAVIGATION
  3. 
 SERVICE-NOW APPLICATIONS AND MODULES
  4. 
 FORMS, LISTS, AND TABLES
  5. 
 EXERCISE: QUICK SEARCH TIPS
  6. 
 EXERCISE: CREATING AN INCIDENT

MODULE 2 – CONFIGURING USERS AND GROUPS

  1. USERS
  2. 
 GROUPS
  3. 
 ROLES
  4. 
 EXERCISE: CREATE A GROUP
  5. 
 EXERCISE: CREATE OUR USER

MODULE 3: BASIC FORM AND LIST MODIFICATIONS

  1. PERSONALIZING FORMS
  2. 
 PERSONALIZING LISTS
  3. 
 INTRO TO FIELDS
  4. 
 DICTIONARY UI
  5. 
 EXERCISE: MODIFYING OUR FORM
  6. 
 EXERCISE: DEPENDANT FIELD
  7. 
 EXERCISE: ADD A VALUE TO CHOICE LIST
  8. 
 EXERCISE: CREATE A NEW FIELD

MODULE 4 – UI POLICY, UI ACTION,AND SCRIPTING

  1. UI POLICY
  2. 
 EXERCISE: UI POLICY
  3. 
 CLIENT SCRIPTS
  4. 
 BUSINESS RULES
  5. 
 UI ACTION
  6. EXERCISE: UI ACTIONS

MODULE 5 – TABLES & COLUMNS

  1. TABLES
  2. EXERCISE: SCHEMA MAP
  3. EXERCISE: CREATING A TABLE

MODULE 6 – APPLICATIONS & MODULES

  1. EXERCISE: CREATE NEW MODULE
  2. EXERCISE: RENAME MODULE
  3. EXERCISE: ASSIGNED TO ME MODULE
  4. 
 EXERCISE: TURNING ON/OFF AN APPLICATION.
  5. 
 EXERCISE: ADDING AN APPLICATION TO A ROLE

MODULE 7 - EMAIL NOTIFICATIONS

  1. EXERCISE: NEW EMAIL NOTIFICATIONS
  2. 
 EXERCISE: OUT OF THE BOX EMAIL NOTIFICATIONS


MODULE 8 – UPDATE SETS

  1. EXERCISE: CREATING AN UPDATE SET
  2. 
 EXERCISE: COMPLETE OUR UPDATE SET
  3. 
 EXERCISE: CONFIGURE NEW SOURCE
  4. 
 EXERCISE: RETRIEVE UPDATE SETS

MODULE 9 – IMPORT SETS

  1. EXERCISE: LOADING DATA
  2. 
 EXERCISE: CREATE TRANSFORM MAP

MODULE 10 – SLA

  1. EXERCISE: SERVICE LEVEL AGREEMENTS
  2. 
 EXERCISE: WORKFLOW BASICS


MODULE 11 - SERVICE CATALOG

  1. EXERCISE: CREATE NEW CATALOG ITEM
  2. 
 EXERCISE: ADD VARIABLES TO YOUR CATALOG ITEM
  3. EXERCISE: LINK A CATALOG ITEM TO A WORKFLOW
  4. 
 EXERCISE: CREATE A BUNDLE
  5. 
 EXERCISE: CREATE AN ORDER GUIDE


MODULE 12 – SECURITY

  1. EXERCISE: USER VIEWS
  2. EXERCISE: ROLE BASED SECURITY
  3. CUSTOMER/CALLER INFORMATION
  4. EXERCISE: SET FIELD TO READ ONLY
  5. 
 EXERCISE: DEBUG SECURITY


MODULE 13 – REPORTS, GAUGES, AND HOMEPAGES

  1. EXERCISE: ACCESSING REPORTS
  2. 
 EXERCISE: CREATING REPORTS
  3. 
 EXERCISE: QUICK ACCESS REPORTS
  4. 
 EXERCISE: SCHEDULING REPORTS
  5. 
 EXERCISE: ADDING CONTENT TO HOME PAGES
  6. 
 EXERCISE: MOVING GAUGES

MODULE 14 – GOING FURTHER

  1. INTEGRATION PLUG-INS
  2. 
 ADDITIONAL EDUCATION

Pls send us your query , will answer back within 24Hrs: Thanks in advance for contacting us

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 Registration Details

Duration : 2 Days [ 9AM to 6PM ]
Training Cost: 22,000 INR

Exam Fee separate : 150 USD to be paid to Service-now.

 By the end of the course participants will be able to: [ Pls note : No prerequisite knowledge of scripting/development needed ]

  • · Add users, groups and roles

  • · Be able to administrate the system

  • · Be able to build workflows

  • · Be able to configure the Service Catalog

  • · Be able to perform standard configurations

  • · Build new UI policies and UI actions 

  • · Configure alerts and notifications
  • · Create a chat room and set up help desk chat
  • · Create an Access Control Rule (ACL)

  • · Create and use update sets to facilitate moving customizations between systems
  • · Create new Service Now elements, including workflow, service catalog items, SLAs, tables, applications, and modules 

  • · Customize your instance by personalizing lists, filters and forms 

  • · Import users, apply update sets, activate plugins, and build reports, gauges and homepages 

  • · Understand key concepts of Service Now

  • · Understand Service Now product
 features
  • · Understand where to find additional information
  • · Work with two key process applications: Incident and ServiceNow Service Catalog

Training Takeaways

  1. Sample Project on Servicenow Admin using ServiceNow instance
  2. Sample mock test questions for Servicenow Admin certification
  3. Flash Cards on Servicenow Admin

 Delivery Method

  1. Training is designed as Highly Illustrative, interactive and is covered with extensive practical experience.
  2. More emphasis on discussions and queries.
  3. Includes useful templates and infrastructures for implementing Project Management.
  4. Case study material, exercises and appropriate handouts for extra reading/knowledge will be provided.

India Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch2-Date Batch3-Date Batch4-Date Batch5-Date Batch6-Date Batch7-Date Batch8-Date Venue Contact
1 Telanagana Hyderabad 25-Nov’17 29-Nov’17 1-Dec’17 4-Dec’17 1-Jan’17 8-Jan’17 1-Feb’17 5-Feb’17 Flat # 617, 6th Floor, Annapurna Block, Aditya Enclave, Ameerpet, Hyderabad-500016, Telangana, India Mr. Jason
2. Karnataka Bangalore 2-Dec’17 3-Dec’17 6-Jan’18 7-Jan’18 3-Feb’18 4-Feb’18 3-Mar’18 4-Mar’18 SPECTRAMIND, DBS center, Cunningham road, Bangalore Mr. Vijay
3. Tamilnadu Chennai 9-Dec’17 13-Dec’17 14-Jan’18 7-Jan’18 10-Feb’18 11-Feb’18 10-Mar’18 11-Mar’18 SPECTRAMIND,CHENNAI, CitiCentre , Level 6, 10/11 Dr.Radhakrishna Salai,Chennai,Tamil Nadu,600 004,India Mr. Yogdasan
4. Maharashtra Mumbai 16-Dec’17 17-Dec’17 20-Jan’18 21-Jan’18 17-Feb’18 18-Feb’18 17-Mar’18 18-Mar’18 SPECTRAMIND,DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, FashionStreet. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr. Anwar
5. Uttar Pradesh Delhi 23-Dec’17 24-Dec’17 27-Jan’18 28-Jan’18 24-Feb’18 25-Feb’18 24-Mar’18 25-Mar’18 SPECTRAMIND,Paharpur Business Centre, 21, Nehru Place Greens, New Delhi - 110019 Mr. Sanjay
6. Maharashtra Pune 30-Dec’17 31-Dec’17 30-Jan’18 31-Jan’18 27-Feb’18 28-Feb’18 31-Mar’18 1-Apr’18 SPECTRAMIND,Panchasheel tech park,Yerwada, Pune Mr.Raju
7. West Bengal Bagdogra 30-Dec’17 31-Dec’17 30-Jan’18 31-Jan’18 27-Feb’18 28-Feb’18 31-Mar’18 1-Apr’18 SPECTRAMIND Kaushik

 INSTRUCTOR PROFILE

Servicenow Admin certified Trainer with at least 5yrs experience in Servicenow tool

Pls send us your query , will answer back within 24Hrs: Thanks in advance for contacting us

First name, last name
Organization/Company
Leave blank if none
City
Country
Email
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 Contact Details:

Vijay
Mobile: 0091  94400 89341
Mexico/Canada/USA phone : 001 (650) 550-9178
Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
Email: ni.oc.oohay|pmpaqscyajiV#ni.oc.oohay|pmpaqscyajiV

Yahoo chat : Vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat : tiptopten2000
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