ServiceNow Training : 9 day Boot camp

ServiceNow Admin Training(3 Days)

Topics Covered:

Basics of Service‐now.com
➢ What is Service‐now.com?
➢ Login Process
➢ Navigation and User Interface
➢ Working with Applications and Modules

User Administration
➢ User Account Creation in SNC
➢ Group Creation and Allotment
➢ Role Creation and Allotment
➢ Setting up Company, Department and Locations

Implementation of Incident, Problem, Change and Knowledge Management
➢ Managing an Incident Request
➢ Moving an Incident to create a new Change Request
➢ Moving an Incident to create a new Problem Request
➢ Managing Change Request (RFC)
➢ Managing Problem Request
➢ Integrating Incident, Problem and Change with Knowledge

Implementation Configuration Management
➢ Introduction to Configuration Item (CI)
➢ Creation of CI
➢ Managing Relationship between CIs
➢ Business Service Map
➢ Schema Map
➢ Asset Management

Implementation of Service‐Catalog
➢ Introductions Setup, formatting.
➢ Maintain Categories and Items
➢ Maintain Categories
➢ Change Catalog UI Policies
➢ Catalog Scripting

Service‐Now.com ITSM Platform Reporting
➢ Introduction to Reports in Service‐Now.com ITSM Platform
➢ Service‐Now.com Integration for Reports
➢ Scheduled Email Delivery of Reports

Setting up Email Notification:
➢ Inbound Emails
➢ Outbound Emails

Using Import Sets:
➢ Plug‐in Maintenance
➢ Import Data (Import Sets)

Cost per person : 30000 INR


Development/Implementation Training (Day 5- Day 6)

This Training will have all the topics from Administration Training as well.

Scripting and APIs
Client Side Scripting
➢ Client Script
➢ UI Policies Basic
➢ UI policies Scripting
➢ UI Script
➢ User Scripting

Server Side Scripting
➢ Business Rule
➢ Script Include
➢ Server Side UI Action
➢ UI Actions advance
➢ Glide-System
➢ UI Macro

Setting up Email Notification:
➢ Scripting in emails.

Implementation of Service‐Level Management
➢ Design SLA Framework
➢ Monitor SLAs
➢ Revise SLAs/OLAs
➢ Schedule SLA and Scripting on SLA

Platform Administration:
➢ Plug‐in Maintenance
➢ Exporting Data
➢ Migration Using Update Sets (working with One or more update sets)
➢ Practical of all above and Workshop.

Cost per person : 65000 INR


Advance Implementation Training

This Training will have all the topics from Administration Training + Advance Implementation Training as well Day 7-Day 9(On Demand Only)
➢ Integrations of ServiceNow using various technologies.
• SOAP
• JSON
• XML
• Static WSDL
• Scripted Web-Services.
➢ UI Pages-Advance Topics.
➢ Workflow Development
1. Introduction of Workflow
2. Advanced Workflow Activities

➢ Question on all the above.

Cost per person : 75000 INR


Pls send us your query , will answer back within 24Hrs: Thanks in advance for contacting us

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India Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
1 Telangana Hyderabad 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 SPECTRAMIND , Flat 617, 6th Floor ,Annapurna block, Aditya enclave, Ameerpet, Hyderabad-500016 Jason
2 Karnataka Bangalore 5-Sept’15 6-Sept’15 3-Oct’15 4-Oct’15 7-Nov’15 8-Nov’15 5-Dec’15 6-Dec’15 SPECTRAMIND,DBS center , Cunningham road , Bangalore Namratha
3 Tamilnadu Chennai 12-Sept’15 13-Sept’15 10-Oct’15 11-Oct’15 14-Nov’15 15-Nov’15 12-Dec’15 13-Dec’15 SPECTRAMIND,CHENNAI, CitiCentre , Level 6, 10/11 Dr.Radhakrishna Salai,Chennai,Tamil Nadu,600 004,India Mr.yogadasan
4 Maharashtra Mumbai 19-Sept’15 20-Sept’15 17-Oct’15 18-Oct’15 21-Nov’15 22-Nov’15 19-Dec’15 20-Dec’15 SPECTRAMIND,DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, FashionStreet. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr.Vasudev
5 Maharashtra Pune 29-Sept’15 30-Sept’15 30-Oct’15 31-Oct’15 29-Nov’15 30-Nov’15 30-Dec’15 31-Dec’15 SPECTRAMIND,Panchasheel tech park,Yerwada, Pune Mr.Manish
6 Delhi Delhi 5-Sept’15 6-Sept’15 24-Oct’15 25-Oct’15 28-Nov’15 29-Nov’15 26-Dec’15 27-Dec’15 SPECTRAMIND,Paharpur Business Centre, 21, Nehru Place Greens, New Delhi - 110019 Rama Gopal :
7 Haryana Gurgaon 5-Sept’15 6-Sept’15 24-Oct’15 25-Oct’15 28-Nov’15 29-Nov’15 26-Dec’15 27-Dec’15 Gurgaon - SpectraMind, Level 9, Spaze i-Tech Park, A1 Tower, Sector - 49, Sohna Road, Gurgaon, 122018 Rama Gopal :
8 UP Noida 5-Sept’15 6-Sept’15 24-Oct’15 25-Oct’15 28-Nov’15 29-Nov’15 26-Dec’15 27-Dec’15 Noida - SpectraMind, Tapasya Corp Heights, Ground Floor, Sector 126, Uttar Pradesh, Noida Rama Gopal :
9 Haryana Chandigarh 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Chandigarh - SpectraMind, Level 4, Tower-A, Godrej Eternia, plot number 70, Industrial Area 1, Haryana, Chandigarh Kavita
10 Westbengal Kolkata 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 SpectraMind , The Legacy, 1st Floor, 25-A, Shakespeare Sarani, Kolkata, 700017 Mr.Hamid :
11 Andhra Pradesh Vizac/ Vishakhapatnam 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Vizac- SpectraMind , Naga Chambers, Level 3 & 4, D/No. 12-1-16 Plot No. 49, Survey No 1051, Opposite HDFC bank, Waltair Main Road, Visakhapatanam, 530002 Vijay -94400 89341
12 Andhra Pradesh Vijayawada 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Vijayawada- SpectraMind , DBS center Vijay -94400 89341
13 Bihar Patna 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 DBS Center, Patna Jason
14 Chhattisgarh Raipur 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 DBS center ,Raipur Jason
15 Gujarat Ahmedabad 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov15 2-Nov’15 1-Dec’15 2-Dec’15 Ahmedabad - SpectraMind, 101 – 104, GCP Business Centre, Opp. Memnagar Fire Station, Vijay Cross Road, Memnagar, Ahmedabad, 380014 Mr.Alok
16 Karnataka Mysore 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov15 2-Nov’15 1-Dec’15 2-Dec’15 DBS center , Mysore Namratha
17 Karnataka Hubli 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-ov’15 1-Dec’15 2-Dec’15 DBS center , Hubli Namratha
18 Kerala Cochin 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-ov’15 1-Dec’15 2-Dec’15 SPECTRAMIND,ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682033 Mr.Manoj: 9995881093
19 Kerala Trivandrum 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov15 2-Nov’15 1-Dec’15 2-Dec’15 Hotel Classic Avenue, Thampanoor, Trivandrum, Kerala. Mr.Manoj
20 Madhya Pradesh Indore 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Indore – SpectraMind , DNR 90, Unit Nos. 301, 3rd floor, 569/3, MG Road, Indore, 452003 Arun :9755598333
21 Orissa Bhubaneshwar 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Vani Vihar, Bhubaneshwar Mr. Satya Deep : 95811 98770
22 Rajasthan Jaipur 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 DBS center,Jaipur Mr.Manish
23 Tamilnadu Coimbatore 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Coimbatore , SpectraMind ‘Srivari Srimath”, 3rd floor, Door No.1045,Avinashi Road, Coimbatore, 641 018 Mr.Balaji
24 Uttar Pradesh Lucknow 1-Sept’15 2-Sept’15 1-Oct’15 2-Oct’15 1-Nov’15 2-Nov’15 1-Dec’15 2-Dec’15 Lucknow – SpectraMind , 4th Floor, Halwasiya Court, Hazratganj, Uttar Pradesh, Lucknow, 226001 Mr.Sandeep

 Contact Details:

Vijay
Mobile: 0091  94400 89341
Mexico/Canada/USA phone : 001 (650) 550-9178
Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
Email: ni.oc.oohay|pmpaqscyajiV#ni.oc.oohay|pmpaqscyajiV

Yahoo chat : Vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat : tiptopten2000
Hotmail/Live chat / Rediff chat : tiptopten
 
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