Servicenow Training in INDIA with 100% Job Assitance

What is service now ?
ITIL v3 + Web 2.0 + SaaS = Service-now.com, a pioneer of On Demand IT Service Management combines ITIL v3 guidelines with Web 2.0 technology to a Software as a Service offering.
As we have seen in many cases customers of SaaS providers are increasingly asking for identity and access management features for convenience and security. To meet this requirements Service-now.com added SAML v2 support to their Spring 2010 release. This is in line with what we have seen at other important SaaS players like Salesforce.com who added SAML 1.1 support in the Summer 2008 release and SAML 2.0 later. Demonstrating once more that SAML 2.0 is a must-have in the enterprise SaaS world.

ServiceNow is a leading provider of cloud-based services that automate enterprise IToperations. We focus on transforming enterprise IT by automating and standardizing business processes, transforming IT's relationship to its customers, and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs, and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements.

Join us in Bangalore (4th Dec 2015 and 5th Dec 2015) for the ITSMf India Conference 2015, Spectramind's clients get 10% discount on registration fees  ,Register Today Register :

What Do I Get with ServiceNow?

ServiceNow offers the following services and benefits.

On-demand IT Service Management and IT governance functions
Guaranteed performance, availability, and continuity of service
Data confidentiality and data integrity

ServiceNow will continue to experience rapid growth in coming years, spurred by its customer-centric approach, its expanding portfolio and its experienced management team

By expanding its portfolio, ServiceNow will maintain its disruptive ITSM position while diversifying revenue. After hiring members of Data Domain’s ex-management team, including Slootman, in 2H11 and more than doubling its headcount, ServiceNow has the technology and bodies in place to succeed in coming years. Data Domain is an IT company that experienced a growth curve similar to that of ServiceNow, giving its management team experience in growing small companies into enterprises.

As customers’ comfort with cloud increases, ServiceNow will continue eroding BMC’s and HP’s traditional ITSM solutions throughout 2012, and will begin to disrupt IBM’s ITSM customer base in coming years. The SaaS-based ITSM market, although currently only an estimated 7 percent of the total ITSM market, is quickly growing. Disruptive vendors like ServiceNow are capitalizing on the market’s growth, driven by customer demand for cloud. However, ServiceNow will face headwinds in addressing more complex IT environments such as hybrid, on-premise hosted or mainframe environments where competitors maintain a strong footprint.

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About Course :
This course gives candidates a combination of instructor-led lecture and hands-on experience implementing Service-Now.com cloud-based ITSM platform. Service-now.com training course covers the underlying architecture, technical components, implementation planning considerations, and implementation tasks essential for a Service-Now.com ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of Service-Now.com mandatory dependencies, enabling candidates to understand the entire scope of a Service-Now.com ITSM implementation project. Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a Service-Now.com ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery.)

Understand business value-add of Service-Now.com ITSM platform
Gain an overview of the implementation tasks for Service-Now.com ITSM platform
Configure and Manage CMDB
Using Workflows and Notifications
Configuring and using Knowledge Base
Generating BSM Maps and reports
Integrate Service-Level Management (SLM) with Tickets
ECC Queue
Managing roles, groups and users
Integrate with or Migrate from other ITSM applications

Audience:
o Functional Owner, Administrators and Implementers
o Any Programmers
o DataBase developers/administrators
o Testing professionals
o Enterprise Resource Planning professionals
o Customer Relationship Management professionals
o Business Intelligence professionals
o Business Process Management professionals
o Middleware tool consultants professionals
o Any degree Freshers
o HP Service managers professionals
o BMC Remedy professionals
o Computer Associates Service Desk Managers professionals
o IBM Smart Cloud Desk Engineers professionals
o ITSM/ITIL professionals
o Ticketing tool Professionals
o Business Analyst/System analyst

Course Objectives:

Explain Service-Now.com key features and benefits.
Understand core Service-Now.com applications and modules.
List the high-level setup steps for the mandatory dependencies.
Understand the high-level process involved in implementing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
Describe how the out-of-box Self-Service Application pages display.
Describe options for configuring Self-Service Application Initial Landing Pages.
Explain how to verify the initial implementation.
Describe which major ITIL/ITSM features are supported by Service-Now.com, including multi-currency price list support.
Create a basic request, move to change and problem, and create a knowledge-base entry.
Explain the source of ticket types used in Service-Now.com.
Create and maintain SLAs.
Create and maintain Service Catalog.
Describe the main features and functionality of Service-Now.com Applications

Snow Admin Course Topics:

1) Core Configuration
–Configure Navigation, Search and UI Options
–Manage Lists, Filters, and Forms
–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts
–Use the ServiceNow Mobile Platform
–Activate Plugins

2) User Administration
–Configure User Accounts
–Add Groups and Assign Users to Groups
–Assign Roles

3) Manage Data with tables and CMDB
–Learn How to Manage Data with Tables
–Work with the CMDB to add New Configuration Items (CIs)

4)Manage Data with Import Set and Update Set
–Work with Import Sets
–Create and Apply Update Sets

5) Process Application
–Work with Knowledge Base
–Create and Populate Service Catalog Items and Order Guide

6) Core Application Administration
–Set up Email Notifications and SMS Alerts
–Learn about Upgrade Process and Release Cycle
–Implement Contextual Application Security
–Record Baseline Performance Statistics

7)Service Administration
–Create and Modify Reports
–Create and Apply SLAs
–Customize and Brand Your Instance
–Use Social IT Capabilities

Course Fee:
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INR 22,000/-

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Service now Advanced Admin training topics :

Topics:
• Capture class work in update sets to understand their purpose and movement
• Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Coordinate service catalog options, including two-step checkout, cart controls and variables
• Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users
• Use a database view and trend data to provide reporting and discuss field color assignment and security controls in relation to reporting
• Implement Web Services integration and learn about the possible data paths into ServiceNow
• Set system controls that direct the right data to the right users at the right time
• Investigate performance issues, learn troubleshooting tools and use system logs to find issues

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Servicenow Developer training topics :

1.Tables,form layouts,dictonary
2.Update sets
3.Client side scripting {Client scripts, UI policies}
4.Server side scripting {Business rules, script includes}
5.UI actions
6.Data source and transform scripts
7.Email notifications
8. Scheduled jobs
9. Workflows,Workflow scripts
10.Service Catalog Management

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Service now Scripting and Implementation training topics :

Basic Topics:
• Manage forms and form fields with client-side scripts (Client Scripts, UI Policies, UI Scripts)
• Use the client-side API (g_form, g_user, g_scratchpad)
• Respond to database accesses with Business Rules
• Use the server-side API (GlideSystem, GlideRecord)

Advanced Topics:
• Programmatically emit and respond to events
• Enhance workflow activities such as approvals with custom behavior
• Add widgets to your pages to provide new functionality for your users
• Use script includes to maintain a library of reusable code and to enable efficient data transfer to the client-side
• Use script in email notifications and inbound email actions
• Understand the basics of UI pages and UI macros

Course Fee:
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Servicenow Implementation training topics : 

  1. Review of Service Now Engagement Methodology
  2. Core System Setup including CMDB
  3. Application Security
  4. Integrations including introduction to LDAP and Web Services
  5. Hands-on Implementation based on functional requirements
  6. Go-live preparation and checklist
  7. Performance and Coding best practices
  8. Email Driven integration where email body is with/without watermark. 
  9. Every aspect covered from CMDB setup point of view. Relationship, BSM map. Also possibility of CMDB integration with tools like SCCM etc.
  10. Advance reporting on different applications like Incident management, change management, Configuration Item where “database view” and “metrics” are involved.
  11. Catalog management with variables…how to import catalog with variables in servicenow instance. How to export them as well.
  12. System Upgrade best practices and release, hotfix and patch management related to upgrade process.
  13. Use a database view and trend data to run reporting and discuss field color assignment and security controls in relation to reporting.
  14. Update Sets, collision, errors and troubleshooting.
  15. Dashborad views from delivery person prospective.
  16. Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users. UI marcos, UI pages and there linking to UI Action.
  17. SLA customization where we require to modify baseline script for it. SLAConditionBase and SLAconditionDefault.
  18. How to use dictionary attribute elements to work on fields of table.

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Application Creation in ServiceNow

Topics:
• Design an application table: to extend or not to extend?
• Create and implement forms and views for a positive user experience
• Manage applications with scripts
• Consider mobile users in application design
• Control access to the application and its records
• Send notifications to stakeholders and collaborators
• Integrate workflow into applications
• Use the ServiceNow Service Catalog to provide access to applications
• Capture application metrics with reports and homepages
• Migrate an application between instances

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Servicenow Asset Management Training

Topics:
• Inventory, track and report on assets
• Manage assets in conjunction with configuration management
• Manage the lifecycle of an asset from request and procurement through retirement
• Get a handle on software licenses and compliance
• Ensure data quality
• Handle contractual and financial aspects of asset management

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Servicenow SCCM integration - Microsoft SCCM Administration( “Administering and Deploying System Center 2012 Configuration Manager” )

  1. Overview
  2. Supported Version
  3. How the SCCM 2012 Integration Works
  4. Setting Up SCCM 2012
  5. Walking through example setup and data import .

Duration 1: day
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Servicenow Domain Separation Training topics:

Topics:
• An overview, which provides examples and explicit criteria for determining if domain separation is the best way to onboard an organization to a ServiceNow instance
• Precise definitions and terminology used to discuss domain separation
• Architecture of a domain-separated instance, including how to implement domains – learn how relationships are used to create a domain hierarchy
• Identification of global integration points – what system elements can be shared between domains?
• Establishment of ServiceNow table elements that direct domain data
• Settings and controls that specify domain membership and how they affect the user experience
• Application best practices for separation – which applications are managed globally, which applications can be assigned to a domain
• ServiceNow features that implement and manage domain separation – Update Sets, create a custom application menu and work with UI elements
• Upgrade considerations for a domain-separated instance
• Performance and troubleshooting best practices

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Service-now Advanced Implementation Training topics:

 Integrations of ServiceNow using various technologies.
 SOAP
 JSON
 XML
 Static WSDL
 Scripted Web-Services.
 UI Pages-Advance Topics.
 Advanced Workflow Development

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Servicenow Project Portfolio Management 

Topics:
• Capture and prioritize business ideas
• Assess and compare multiple business requests; make informed demand decisions and determine the method of demand actualization
• Understand project management process planning to be able to support specific organizational needs and requirements
• Become familiar with project creation and project task management
• Understand project modeling through relationships
• Learn techniques for efficient tracking of the project schedule, costs, and effort
• Combine Agile development effort within a traditionally managed project and perform story planning and tracking at the project level
• Incorporate Test Management into the Project Management lifecycle and learn to manage the manual testing effort as part of overall project scope
• Share information efficiently with project teams and stakeholders via visual taskboards and social applications
• Monitor project progress and generate detailed project-level and strategic portfolio-level reports in addition to regular status reports
• Manage project artifacts and properly close out projects

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Servicenow Discovery Training

• Gain a clear understanding of the big picture of the ServiceNow Discovery solution
• Install and configure multiple MID Servers
• Configure Discovery to find Linux servers, Windows servers and routers
• Gain in-depth knowledge of the four phases of Discovery
• Work with credentials (Windows, SSH for Linux/Unix, SSH Private Key, SNMP Community, VMware, CIM) and behaviors
• Extend application mapping and process classification capabilities
• Configure load balanced and failover clusters
• Build custom probes and sensors
• Learn common troubleshooting techniques

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ServiceNow Orchestration

Duration: 2 Days [9am ot 5pm]

Prerequisites:
• ServiceNow System Administration required
• Certified System Administrator recommended
• Three to six months building workflows in ServiceNow
• Scripting in ServiceNow or equivalent knowledge is also strongly suggested

Topics will be Covered:

• Introduction to ServiceNow Orchestration
• MID Server overview
• Getting started with Orchestration
• Passing variables & inputs
• Credentials (Windows, SSH for Linux/Unix)
• Active Directory
• Cloud provisioning

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Reporting and Performance Analytics in ServiceNow 

Topics:
• Review ServiceNow reporting capabilities and the Performance Analytics applications
• Learn about reporting visibility and available report types
• View, create, edit, and schedule reports
• Work with reporting roles
• Access related tables (dot-walking)
• Use multi-level filters, filter operators and sort order to refine reports
• Review complimentary Performance Analytics capabilities, which include the Incident Management Dashboard with 15 indicators
• Configure metrics, collect, and visualize data (widgets, dashboards, and scorecards)
• Share analytics results
• Work with Performance Analytics roles

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Servicenow HR Topics Covered:

  1. Human Resource Management
  2. HR configuration
  3. On Boarding
  4. Off Boarding
  5. Employee change Management
  6. Customising HR process.

Duration : 2 days [9am to 5pm]
Cost per participant :22000 INR

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Servicenow service watch training

Learn how to discover and model business services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

During this three-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using ServiceNow ServiceWatch. A combination of course content and lab work will help attendees learn to:

Topics:
• Gain in-depth knowledge and hands-on practice in configuring and using ServiceWatch
• Learn the concepts and value of top-down discovery and how ServiceWatch allows administrators to model an entire business service by providing a single entry point to the service such as a web URL or host address and port
• Install and configure collectors
• Navigate the user interface
• Configure credentials (Windows)
• Configure ServiceWatch to discover and model a business service from a top-down approach; including all the applications, network devices and servers that support it
• Gain in-depth knowledge on how to configure patterns that allow administrators to model proprietary services, applications, and connections
• Create event binding rules to monitor incoming events
• Learn how to configure and build dashboards
• Create an integration between ServiceWatch and the ServiceNow CMDB
• Learn common troubleshooting techniques

Who should Attend

This course is designed for IT Operations Managers, ServiceNow administrators and consultants who need to implement, configure and administer ServiceNow ServiceWatch.

Prerequisites

Certified ServiceNow System Administrator preferred
Experience configuring monitoring and discovery tools and working knowledge of UNIX and/or Windows servers is highly recommended
A fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices

Duration : 2 days [9am to 5pm]
Cost per participant :52000 INR

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India Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch2-Date Batch3-Date Batch4-Date Batch5-Date Batch6-Date Batch7-Date Batch8-Date Venue Contact
1 Andhra Pradesh Vijayawada 3-Apr’17 10-Apr’17 17-Apr’17 24-Apr’17 1-May’17 8-May’17 15-May’17 22-May’17 Vijayawada- Spectramind , DBS center Vijay
2 Andhra Pradesh Vizac/ Vishakhapatnam 3-Apr’17 10-Apr’17 17-Apr’17 24-Apr’17 1-May’17 8-May’17 15-May’17 22-May’17 Vizac- SpectraMind , Naga Chambers, Level 3 & 4, D/No. 12-1-16 Plot No. 49, Survey No 1051, Opposite HDFC bank, Waltair Main Road, Visakhapatanam, 530002 Srinivas- 98855 88499
3 Assam Guwahati 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
4 Assam Dibrugarh 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
5 Bihar Patna 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 DBS Center, Patna Jason
6 Calicut Kozhikode 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
7 Chhattisgarh Raipur 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 DBS center ,Raipur Jason
9 Goa Goa 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
10. Gujarat Ahmedabad 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 Ahmedabad - SpectraMind, 101 – 104, GCP Business Centre, Opp. Memnagar Fire Station, Vijay Cross Road, Memnagar, Ahmedabad, 380014 Mr. Jason
11 Gujarat Vadodara 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 Ahmedabad - SpectraMind, 101 – 104, GCP Business Centre, Opp. Memnagar Fire Station, Vijay Cross Road, Memnagar, Ahmedabad, 380014 Mr.Alok
12. Haryana Gurgaon 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 25-Mar’17 26-Mar’17 22-Apr’17 23-Apr’17 Gurgaon - SpectraMind, Level 9, Spaze i-Tech Park, A1 Tower, Sector - 49, Sohna Road, Gurgaon, 122018 Mr. Kaushik
13 Haryana Chandigarh 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 25-Mar’17 26-Mar’17 22-Apr’17 23-Apr’17 Chandigarh - SpectraMind, Level 4, Tower-A, Godrej Eternia, plot number 70, Industrial Area 1, Haryana, Chandigarh Kavita
14 Jammu and Kashmir Jammu 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
15 Jammu and Kashmir Srinagar 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
16 Jharkhand Ranchi 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
17. Karnataka Bangalore 8-Apr’17 9-Apr’17 6-May’17 7-May’17 3-Jun’17 4-Jun’17 1-Jul’17 2-Jul’17 SPECTRAMIND, DBS center, Cunningham road, Bangalore Mr. Vijay: 97313 30926
18. Karnataka Mysore 8-Apr’17 9-Apr’17 6-May’17 7-May’17 3-Jun’17 4-Jun’17 1-Jul’17 2-Jul’17 SPECTRAMIND, Pai Vista, Bangalore Nilgiri Road, Doora, Mysore Mr. Vijay: 97313 30926
19 Karnataka Hubli 8-Apr’17 9-Apr’17 6-May’17 7-May’17 3-Jun’17 4-Jun’17 1-Jul’17 2-Jul’17 DBS center , Hubli Namratha
20. Kerala Cochin 15-Apr’17 16-Apr’17 13-May’17 14-May’17 10-Jun’17 11-Jun’17 8-Jul’17 9-Jul’17 SPECTRAMIND,ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682033 Mr. Manoj
21. Kerala Trivandrum 15-Apr’17 16-Apr’17 13-May’17 14-May’17 10-Jun’17 11-Jun’17 8-Jul’17 9-Jul’17 Hotel Classic Avenue, Thampanoor, Trivandrum, Kerala. Mr. Rajan
22 Madhya Pradesh Indore 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 25-Mar’17 26-Mar’17 22-Apr’17 23-Apr’17 Indore – SpectraMind , DNR 90, Unit Nos. 301, 3rd floor, 569/3, MG Road, Indore, 452003 Arun
23 Maharshtra Nagpur 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
24. Maharashtra Mumbai 22-Apr’17 23-Apr’17 20-May’17 21-May’17 17-Jun’17 18-Jun’17 15-Jul’17 16-Jul’17 SPECTRAMIND,DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, FashionStreet. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr. Anwar
25. Maharashtra Pune 22-Apr’17 23-Apr’17 20-May’17 21-May’17 17-Jun’17 18-Jun’17 15-Jul’17 16-Jul’17 SPECTRAMIND,Panchasheel tech park,Yerwada, Pune Mr.Raju
26 Manipur Imphal 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
27 Nagaland Dimapur 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
28 Orissa Bhubaneshwar 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 Vani Vihar, Bhubaneshwar Mr. Satya Deep
29 Rajasthan Jaipur 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 25-Mar’17 26-Mar’17 22-Apr’17 23-Apr’17 DBS center,Jaipur Mr.Manish
30 Rajasthan Udaipur 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 25-Mar’17 26-Mar’17 22-Apr’17 23-Apr’17 SPECTRAMIND Kaushik
31. Tamilnadu Chennai 15-Apr’17 16-Apr’17 13-May’17 14-May’17 10-Jun’17 11-Jun’17 8-Jul’17 9-Jul’17 SPECTRAMIND,CHENNAI, CitiCentre , Level 6, 10/11 Dr.Radhakrishna Salai,Chennai,Tamil Nadu,600 004,India Mr. Yogdasan
32 Tamilnadu Coimbatore 15-Apr’17 16-Apr’17 13-May’17 14-May’17 10-Jun’17 11-Jun’17 8-Jul’17 9-Jul’17 Coimbatore , SpectraMind ‘Srivari Srimath”, 3rd floor, Door No.1045,Avinashi Road, Coimbatore, 641 018 Mr.Balaji
33 Telanagana Hyderabad 3-Apr’17 10-Apr’17 17-Apr’17 24-Apr’17 1-May’17 8-May’17 15-May’17 22-May’17 Flat # 617, 6th Floor, Annapurna Block, Aditya Enclave, Ameerpet, Hyderabad-500016, Telangana, India Mr. Jason: 0 94400 89341
8. Uttar Pradesh Delhi 29-Apr’17 30-Apr’17 27-May’17 28-May’17 24-Jun’17 25-Jun’17 22-Jul’17 23-Jul’17 SPECTRAMIND,Paharpur Business Centre, 21, Nehru Place Greens, New Delhi - 110019 Mr. Sanjay
34 Uttar Pradesh Varanasi 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik
35. Uttar Pradesh Noida 29-Apr’17 30-Apr’17 27-May’17 28-May’17 24-Jun’17 25-Jun’17 22-Jul’17 23-Jul’17 Noida - SpectraMind, Tapasya Corp Heights, Ground Floor, Sector 126, Uttar Pradesh, Noida Mr. Arun
36 Uttar Pradesh Lucknow 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 25-Mar’17 26-Mar’17 22-Apr’17 23-Apr’17 Lucknow – SpectraMind , 4th Floor, Halwasiya Court, Hazratganj, Uttar Pradesh, Lucknow, 226001 Mr.Sandeep
37. West Bengal Kolkata 29-Apr’17 30-Apr’17 27-May’17 28-May’17 24-Jun’17 25-Jun’17 22-Jul’17 23-Jul’17 SpectraMind, The Legacy, 1st Floor, 25-A, Shakespeare Sarani, Kolkata, 700017 Mr. Hamid
38 West Bengal Bagdogra 4-Feb’17 4-Mar’17 1-Apr’17 6-May’17 3-Jun’17 1-Jul’17 5-Aug’17 2-Sep’17 SPECTRAMIND Kaushik

International Course Dates, Venue & Timings:

Sl.No. Country City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
1. AUSTRALIA Canberra 7-Nov’16 14-Nov’16 21-Nov’16 28-Nov’16 5-Dec’16 12-Dec’16 19-Dec’16 26-Dec’16 SpectraMind Mr.Kalam : Ph: 00 0420879664
2. Canada Ottawa 5-Nov’16 6-Nov’16 3-Dec’16 4-Dec’16 7-Jan’17 8-Jan’17 4-Feb’17 5-Feb’17 203 Royal Appian Cres, Concord ON 14K513 Mrs.Vala Ph:001 (650) 550-9178
3. CHINA Beijing 5-Nov’16 6-Nov’16 3-Dec’16 4-Dec’16 7-Jan’17 8-Jan’17 4-Feb’17 5-Feb’17 SpectraMind Mr. Vijay:
4. GEORGIA Tbilisi 12-Nov’16 13-Nov’16 10-Dec’16 11-Dec’16 14-Jan’17 15-Jan’17 11-Feb’17 12-Feb’17 SpectraMind Mr.Jay : 5574489339
5. GERMANY Berlin 19-Nov’16 20-Nov’16 17-Dec’16 18-Dec’16 21-Jan’17 22-Jan’17 18-Feb’17 19-Feb’17 SpectraMind, Frankfurt Mr.Ajay : Ph: 00 0420879664
6. HONG KONG Hong kong 19-Nov’16 20-Nov’16 17-Dec’16 18-Dec’16 21-Jan’17 22-Jan’17 18-Feb’17 19-Feb’17 SpectraMind Mr.Raju
7. INDONESIA Jakarta 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SpectraMind Mr. Sanjay
8. JAPAN Tokyo 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SpectraMind Mr. Kaushik
9. MALAYSIA Kuala Lumpur 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SpectraMind Mr.Shan
10. NEW ZEALAND Wellington 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Hamid
11. Philippines Manila 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 Mandarin Oriental Manila Makati Avenue Makati City 1226 Metro Manila Mr.Sandeep: (+63)-917-872-3931
12. QATAR Doha 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Manoj
13. SINGAPORE Singapore 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Parkroyal on Beach Road, 7500 Beach Road, Singapore 199591. Mr. Balaji
14. SOUTH AFRICA johannesburg 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 8,Waldorf2,Center Road, Morning Side, 2196.Johannesburg,Africa Mr.Kamanbedu:074 725 1511, 083 277 3399
15. SPAIN Madrid 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
16. SWEDEN Stockholm 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
17. UNITED ARAB EMIRATES Dubai 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
18. UNITED KINGDOM London 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Alok - 0044-7933 100 393
19. UNITED STATES Newyork 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
20. VIETNAM Hanoi 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Rajan
21 Brazil São Paulo 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Rua Rosa e Silva, No. 137, Apt - 4,Santa Cecilia,São Paulo, Brazil. CEP - 01230-020 Mr.Abhishek Ph - (55) - (11) - 87154930
22 Srilanka Colombo 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Colombo,Srilanka Ms.Buddhini :94755108941
23 Switzerland Zuerich 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Geroldsweg , 11 , 8196 WIL ZH Mr.Thilipan : Ph: 00 41 799128861
24 Oman Muscat 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind ,Ruwi Hotel ,Muscat Mr.Ramesh : Ph: 00 968 95450157

Contact Details:

Mr. Vijay Bhaskar Reddy

Mobile: 0091 94400 89341

Phone: 0091 040-6456 8797

Mexico/Canada/USA phone : 001 (650) 550-9178

Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
Email: ni.oc.oohay|pmpaqscyajiV#ni.oc.oohay|pmpaqscyajiV

Yahoo chat : Vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat : tiptopten2000
Hotmail/Live chat / Rediff chat : tiptopten

http://spectramindsolutions.com

Spectramind Service-Now.com On-Demand IT Service Management offerings

OOB Application Development and Data Configuration
OOB Application Customization as per client requirement
Application Support
Service-Now.com Training
Service-Now.com Consultancy Work
Service-Now.com Integration(LDAP, Web Service, Email and many more) with other technologies

We offer our customers effective solutions and services in deploying Service-Now.com Solutions.Spectramind approaches each project with the highest level of product knowledge as well as industry best practice compliance. Our knowledgeable work force facilitate the alignment of your organization's goals and industry standards.

Spectramindis skilled in many areas of Service-Now.com (SNC) implementation including:
Implementation, Development and Customization of Service-Now.com
Data Configuration, Migration and Up-gradation
Load testing, speed diagnostic
Troubleshooting & enhancements
Service-Now.com Integrations to 3rd party applications

Project Methodology
Our consultants help companies within India and around the world implement Service-Now.com that will raise their sales and improve client's business.We divide each project into modules, and adhere to a disciplined project methodology that ensures error free success. We also offer Service-now.com training services across India.

Phase 1 Project Definition & Scope
Phase 2 Assessment and Recommendation
Phase 3 Implementation – Development & Deployment
Phase 4 Training & hand over
Phase 5 Ongoing Support

Why Spectramindfor ServiceNow services in India?
Extensive Experience in Service-Now.com Application Development, Customization, Integration, Deployment & Support
Pure Onsite, Pure Offshore, Onsite + Offshore models
Service-Now.com Technical Center of Excellence with 10+ team size in Service-Now.com..
ITIL Certified Engineers for Service-Now.com projects
Flexible Engagement : Fixed Time, Fixed Price, Time & Material (T&M)
Quick and Consistent Deployment
Cost Savings of up to 70%

Instructor Led | Process User Training

Process User Training

Whether you are planning to go live with ServiceNow or preparing to implement a new process within our product, ServiceNow's Education Services team can provide world-class training for your process users.

Training Available for the Following Processes:
Incident Management
Problem Management
Change Management
Configuration Management
Request Management
Release Management
Knowledge Management
Our training packages are tailored specifically to your company's processes and workflows. Knowledge Management can be covered in Incident and Problem Management or handled as a separate module based on your company's requirements.

Our training packages are tailored specifically to your company's processes and workflows. Knowledge Management can be covered in Incident and Problem Management or handled as a separate module based on your company's requirements.


Instructor Led | System Administration

System Administration

During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks:

Add users, groups and roles
Customize your instance by personalizing lists, filters and forms
Configure company settings and welcome page content
Import users, apply update sets, activate plugins, and build reports, gauges and homepages
Create new ServiceNow elements, including workflow, service catalog items, SLAs, tables, applications, and modules
Build new UI policies and UI actions
Implement platform security and record baseline instance statistics to monitor performance
How to integrate social IT elements to demonstrate best practices and communicate with other students
We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks and a comprehensive case study. Click here to view the entire course outline.

Who Should Attend
This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment.

Prerequisites
The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform.


Certification | Certified System Administrator

ServiceNow Certification Exams

Get certified. Become indispensable.

Demand for ServiceNow experts is growing rapidly. Getting certified can boost your career as you contribute to your organization's success with the ServiceNow platform.

ServiceNow certification gives you the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout our training and certification programs, you learn to configure, customize, and to design with real-world examples and a hands-on approach.

ServiceNow Certification exams are computer-based, multiple-choice exams that are delivered by our testing partner Kryterion, in a proctored environment. Online proctoring is also available.

End User Agreement

Prior to completing your registration, you will be required to review and accept an end user Agreement. You should take some time to review that document here.

Training and Test Preparation

To be successful on this exam, you should have attended the ServiceNow System Administration class (3 days, available March 2011) and have at least 2-3 months of hands-on experience with ServiceNow OR have at least 6 months of hands-on experience with ServiceNow. This exam is mapped to the three-day System Administration course. The individual learning objectives can be found here.

To prepare for the exam, please download the exam blueprint to review what will be covered.

ServiceNow offers training at facilities around the world. These courses include hands-on learning and real-world scenarios to give you valuable practical experience. Learn from an expert in a public class or schedule an onsite class at your company.


Instructor Led | Scripting in ServiceNow

Scripting in ServiceNow

Need to take advantage of the extensibility of ServiceNow? Want to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow to learn how to use our JavaScript API. This class begins with client side scripting and segues to server side scripting. You will write, test, and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well extensive hands-on practice and reinforcement delivered in a wide variety of lab activities.

During this interactive training course you will perform scripting functions in your own instance. This will provide a safe sandbox for practicing and becoming comfortable with both client side and server side scripting, including UI policies, business rules, and best practices.

The course content and lab work help students learn to:

Determine when it is appropriate to script
Configure a ServiceNow instance for Scripting
Write, test, and debug client side scripts
Client Scripts
UI Policies
UI Scripts
Write, test, and debug server side scripts
Business Rules
UI Actions
Script Actions
Workflow Scripts
Scheduled Jobs
Develop Scripting best practices
Write, test, and debug Script Includes
On Demand Functions
Server side
Client/Server
Manage Events

Who should attend:
Experienced ServiceNow System Administrators wishing to extend the functionality of their instance. We recommend that you have a minimum of 3-6 months of experience with the ServiceNow platform and have attended the System Administration course. System Administration certification is preferred.

Prerequisites
Ability to write, test, and debug JavaScript.
Students should work all of the exercises and labs from lessons 1 – 10 of CodeAcademy's JavaScript Fundamentals course.
Review the JavaScript Primer
Familiarity with database tables and columns


Instructor Led | Advanced System Administration

Advanced System Administration

Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings.

Best Practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a Requirements document, students implement workflows and system enhancements to a ServiceNow system that has been in production for approximately 6-12 months.

A compelling story is woven throughout the course content and lab work to help students learn to:
Capture class work in update sets to understand their purpose and movement
Implement new workflows that use a variety of activities to understand how records are generated from workflows
Coordinate Service Catalog options, including two-step checkout, cart controls, and variables
Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users
Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting.
Implement a Web Services integration and learn about the possible data paths into ServiceNow.
Set system controls that direct the right data to the right users at the right time.
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.

Who should attend:
This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems that have been in production for approximately 6-12 months and successfully passed the System Administration certification.

Prerequisites
Certified System Administrator
Students should work all of the exercises and labs from lessons 1 – 10 of CodeAcademy's JavaScript Fundamentals course.
Scripting in ServiceNow is highly recommended


Instructor Led | ServiceNow Discovery

ServiceNow Discovery

During this two-day interactive training course, you will gain in-depth knowledge and practice in configuring and using ServiceNow Discovery.

A compelling story is woven throughout the course content and lab work to help students learn to:
Gain a clear understanding of the big picture of the ServiceNow Discovery solution
Install and configure multiple MID Servers
Review core networking terminology and concepts
Configure Discovery to find Linux Servers, Windows Servers and Routers
Gain in-depth knowledge of the four phases of Discovery
Work with Credentials and Behaviors
Extend Application Mapping and Process Classification capabilities
Configure Load Balanced and Failover Clusters
Build custom Probes and Sensors
Learn common troubleshooting techniques

Who should attend:
This course is designed for ServiceNow administrators and consultants who need to implement and administer the ServiceNow Discovery product.

Prerequisites
Certified System Administrator is preferred
Students should work all of the exercises and labs from lessons 1 – 10 of CodeAcademy's JavaScript Fundamentals course
Scripting in ServiceNow is highly recommended


Instructor Led | Partner Implementation Bootcamp

Implementation Bootcamp

This Implementation Bootcamp enhances your existing skills by providing hands-on experience to enable you to successfully implement ServiceNow. This is a combination of both lecture and hands-on labs where delegates will learn about implementation best practices, and will cover the following areas:

Review of ServiceNow Engagement Methodology
Core System Setup including CMDB
Application Security
Integrations including introduction to LDAP and Web Services
Hands-on Implementation based on functional requirements
Go-live preparation and checklist
Performance and Coding best practices
Who Should Attend

The audience for this course are Services Partner Implementation Specialists or anyone who wants to follow a path to becoming an Implementation Specialist for an Authorized Services Partner.

Prerequisites

Attendees should have passed the System Admin certification (details can be found here)
Attendees should have some familiarity with JavaScript and have reviewed the JavaScript Primer and/or codeacademy requirements on our website (see Scripting course description)
Certification

Following this course, we strongly recommend that you take the Scripting in ServiceNow course and complete at least one "end-to-end implementation" before attempting the high stakes Certification Exam.

Further details regarding this exam, including an exam blueprint, can be found on the Training homepage. Upon successfully passing this exam, you will be awarded a "ServiceNow Certified Implementation Specialist" certificate.


Certification | Partner Certification

ServiceNow Certification Exams | Certified Implementation Specialist
Get certified. Become indispensable.

Demand for ServiceNow experts is growing rapidly. Getting certified can boost your career as you contribute to your organization's success with the ServiceNow platform.

ServiceNow certification gives you the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout our training and certification programs, you learn to configure, customize, and to design with real-world examples and a hands-on approach.

ServiceNow Certification exams are computer-based, multiple-choice exams that are delivered by our testing partner Kryterion, in a proctored environment. Online proctoring is also available.

End User Agreement

Prior to completing your registration, you will be required to review and accept an end user Agreement. You should take some time to review that document here.

Training and Test Preparation

To be successful on this exam, you should have passed the ServiceNow Certified System Administration exam, have experience with at least two end-to-end implementations with ServiceNow, and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare you to become a successful implementation consultant.

To prepare for the exam, please download the exam blueprint to review what will be covered.

ServiceNow offers training at facilities around the world. These courses include hands-on learning and real-world scenarios to give you valuable practical experience. Learn from an expert in a public class or schedule an onsite class at your company.

About the Exam
· 65 multiple-choice questions
· 90 minutes allotted to complete the exam
· 75% is the passing score
· Registration fee is USD$200
· No hard-copy or online materials may be referenced during the exam


Call : 0-9440089341

Email : moc.snoitulosdnimartceps|yajiv#moc.snoitulosdnimartceps|yajiv



Online / Instructor Led Training Program for the Service now available Certification preparation training

Contact Details:
Mr. Vijay- INDIA , HYDERABAD
Phone: 040-6456 8797
Mobile: 0 94400 89341

Mr Vijay - UK , LONDON
Mobile : 07503587379

Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
Email: ni.oc.oohay|pmpaqscyajiv#ni.oc.oohay|pmpaqscyajiv
Yahoo chat: vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat: tiptopten2000
http://spectramindsolutions.com

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ALEXOR - ITSM CMDB - Configuration Mgmt Database

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