Spectramind Technologies Presents ITIL Foundation Training Program

Spectramind Technologies Presents ITIL Foundation Training Program


Course Overview & Objective

As more and more organizations are implementing ITIL framework to manage their IT there is growing need for professionals to understand and speak a common language in ITIL projects and thereby the need to educate people who work in ITIL compliant environments. ITIL Foundation certification is becoming mandatory requirement for candidates applying for IT Service Management or IT Support positions. Our ITIL training provides participants with a thorough knowledge on foundations of ITIL processes, activities, benefits, roles and responsibilities of ITIL Best Practice framework and prepares participants for Foundation Certification Examination

ITIL® 4 Foundation Certification Training
ITIL® has led the ITSM industry with guidance, training and certification programmes for more than 30 years. ITIL® 4 brings ITIL® up to date re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways to working, such as Lean,
Agile, and DevOps.
ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrate system for the effective governance and management of IT-enabled services.
The purpose of the ITIL® 4 Foundation qualification is:
To introduce professionals to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Course Description
ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM. Its guidance ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL® and other sources of industry best practice.
The Purpose of ITIL® 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy.
It is designed to ensure that an effective, efficient, flexible, co-ordinated and integrated system for governance and management of IT Services is established and continually improving in the organization.
The course is designed as an introduction to ITIL® 4 and enables you to understand the new ways to look at IT Service Management through a Service Value System (SVS).
ITIL® 4 takes you through a more evolved view of a SVS, which provides a holistic end-to end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean, Agile and DevOps.

Learning outcomes:
At the end of this course, attendees will understand the following:
The four dimensions of service management
The ITIL® Service Value System
The seven guiding principles
The Service Value Chain
The 34 ITIL® practices, with a focus on 18 these
Key concepts from Lean, Agile, DevOps and Organizational Change Management and why these are important to deliver business value

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Who should attend?

• Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL®.
• Candidates who wish to progress further to the Practitioner’s or Manager’s Certificate in IT Service Management or to certification in the area of ISO/IEC 20000.
• The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner’s or Manager’s Certificate in IT Service Management.
• Individuals at the start of their journey in Service Management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Existing ITIL® qualification holders wishing to update their knowledge.


Topics Covered

INTRODUCTION
IT Service Management in the modern world
About ITIL® 4
KEY CONCEPTS OF SERVICE MANAGEMENT

  • Value
  • Value co-creation
  • Service providers
  • Service consumers
  • Other stakeholders
  • Products
  • Services
  • Configuring resources for value creation
  • Service offerings
  • Service relationship
  • Utility and Warranty

THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External Factors

THE SERVICE VALUE SYSTEM

  • Service value system an overview
  • Opportunity, demand and value

THE ITIL® GUIDING PRINCIPLES

  • Focus on Value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

GOVERNANCE

  • Governing bodies and governance
  • Governance in SVS

SERVICE VALUE CHAIN

  • Plan
  • Improve
  • Engage
  • Design and transition
  • Obtain/build
  • Deliver and support

CONTINUAL IMPROVEMENT

  • Steps of the continual improvement model
  • Continual improvement and the guiding principles

ITIL® MANAGEMENT PRACTICES

  • Continual Improvement
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Change control
  • Incident management
  • IT asset management
  • Service configurations management
  • Monitoring and event management
  • Release management
  • Deploy management
  • Service continuity management
  • Service desk
  • Service level management
  • Service request management

EXAMS

  • RECAP
  • EXAMS
    • Exam Format:
    • Multiple choice
    • 40 questions
    • Online or paper based exams available through Peoplecert
    • Maximum 60 minutes duration
    • Closed book

Delivery Method

• Training is designed as Highly Illustrative, interactive and is covered with extensive practical experience.
• More emphasis on discussions and queries.
• Includes useful templates and infrastructures for implementing Project Management.
• Case study material, exercises and appropriate handouts for extra reading/knowledge will be provided.


Training Takeaways

• Presentations
• ITIL exam question Bank
• Case study, Training Material, Hand outs for extra reading / knowledge


Please Note:

• we have an accreditation for own courseware for ITIL Foundation and Service Manager
• Simulation for effective learning of the ITIL Concepts
• Dedicated trainers with industry experience in consulting in ITIL and ISO 20000
• Experience in various industry verticals
• Experience and exposure to related quality standards/ best practices / IT Governance aspects like Six Sigma, CobiT, ISMS, CMMI,PMP
• Innovative & Motivating Teaching approach
• Trainers having expertise on Tools and Tools integration (BMC-BSM, Remedy & PATROL, IBM Tivoli)
• Excellent past records (More than 98% passed at ITIL-F and more than 75% passed at ITIL-SM)

Registration Details

Course Fee(Inclusive of Study mtl, Question bank & Case Studies, Mock Tests, etc.) :

Single Nomination:
285$

About the ITIL Exam: (Visit: http://www.exin-exams.com/exams/exam-preparation.aspx)
Forthcoming Exam dates: Online exam
Exam fees: Rs 7,500 to be paid to Exin
Exam Center: Hyderabad, Mumbai and other metros

Contact - Vijay : 0091 9440089341

Pls send us your query , will answer back within 24Hrs: Thanks in advance for contacting us

India Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch2-Date Batch3-Date Batch4-Date Batch5-Date Batch6-Date Batch7-Date Batch8-Date Venue Contact
1 Telanagana Hyderabad 12-Feb’18 19-Feb’18 7-Apr’18 8-Apr’18 5-May’18 6-May’18 2-Jun’18 3-Jun’18 Flat # 617, 6th Floor, Annapurna Block, Aditya Enclave, Ameerpet, Hyderabad-500016, Telangana, India Mr. Jason
2. Karnataka Bangalore 3-Mar’18 4-Mar’18 7-Apr’18 8-Apr’18 5-May’18 6-May’18 2-Jun’18 3-Jun’18 SPECTRAMIND, DBS center, Cunningham road, Bangalore Mr. Vijay
3. Tamilnadu Chennai 10-Mar’18 11-Mar’18 14-Apr’18 15-Apr’18 12-May’18 13-May’18 9-Jun’18 10-Jun’18 SPECTRAMIND,CHENNAI, CitiCentre , Level 6, 10/11 Dr.Radhakrishna Salai,Chennai,Tamil Nadu,600 004,India Mr. Yogdasan
4. Maharashtra Mumbai 17-Feb’18 18-Feb’18 17-Mar’18 18-Mar’18 21-Apr’18 22-Apr’18 19-May’18 20-May’18 SPECTRAMIND,DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, FashionStreet. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr. Anwar
5. Uttar Pradesh Delhi 24-Feb’18 25-Feb’18 24-Mar’18 25-Mar’18 28-Apr’18 29-Apr’18 26-May’18 27-May’18 SPECTRAMIND,Paharpur Business Centre, 21, Nehru Place Greens, New Delhi - 110019 Mr. Sanjay
6. Maharashtra Pune 3-Mar’18 4-Mar’18 7-Apr’18 8-Apr’18 5-May’18 6-May’18 2-Jun’18 3-Jun’18 SPECTRAMIND,Panchasheel tech park,Yerwada, Pune Mr.Raju
7. West Bengal Kolkata 3-Mar’18 4-Mar’18 7-Apr’18 8-Apr’18 5-May’18 6-May’18 2-Jun’18 3-Jun’18 SPECTRAMIND Kaushik

Contact Details:

Mr. Vijay

Mobile: 0091 94400 89341

Phone: 0091 040-6456 8797

Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
Email: ni.oc.oohay|pmpaqscyajiV#ni.oc.oohay|pmpaqscyajiV

Yahoo chat : Vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat : tiptopten2000
Hotmail/Live chat / Rediff chat : tiptopten

http://spectramindsolutions.com


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