Principles of BPM

Course description

This course is the foundation for all courses in the Business Process Management curriculum and is required for CEG BPM certification. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and methodology for planning, monitoring, measuring and managing your company’s business process performance and for redesigning and improving specific processes.

Who should attend
This introduction to BPM is a must for everyone interested in business process improvement. It’s designed for business managers, business analysts, and practitioners involved in process-based change and the automation of process solutions. This course is the foundation for all other courses in the CEG BPM curriculum. It establishes a methodology, a common language, and a baseline for all other courses in the curriculum.
What you will achieve
▪ Understand the value and benefits of business process management
▪ Understand the principles of business process management and how to apply them
▪ Understand BPM best practices and methodologies
▪ Understand the respective roles of change management, process architecture, process analysis, process redesign, process improvement, process automation, and organization design — and how to make them work together
▪ Understand basic BPM management and measurement techniques
What you will learn
▪ How to align your corporate strategy with a well-designed business architecture
▪ How to integrate your business process architecture with human performance and IT implementation plans.
▪ The key considerations of a process-based approach to business process change management
▪ The strategic, tactical and operational considerations in a comprehensive BPM framework
▪ How to plan for cross-organization acceptance and implementation
Agenda — Day One
▪ Why Create a Process-Centric Organization?
▪ Where Do You Start?
▪ Levels of BPM Activity
▪ Case Study: XYZ Company
▪ Exercise: Scoping a Business Process Audit
The Enterprise Level
▪ Establish Strategy and Strategic Themes
▪ Characterize Organization, Major Processes & Stakeholders
▪ Establish Performance Measurement System
▪ Align Enterprise Resources to Support Processes
▪ Establish a Process Governance System
▪ Case Study: Boeing Airlift & Transport
▪ Establish a BPM Group to Coordinate Efforts
▪ Determine Priorities and Create a Change Management System
▪ Exercise: Audit: Enterprise Level Concerns
The Process Level
▪ Process Problem Analysis
▪ Business Process Redesign (BPR)
▪ Project Management
▪ Process Modeling
▪ Analysis & Design
▪ Deployment & Change Management
▪ BPR With OR Frameworks
▪ Business Process Improvement (Lean & Six Sigma)
▪ Human Performance Technology (HPT)
▪ Business Process Automation (IT)
▪ Business Rules (BR)
▪ Modeling Tools
▪ Exercise: Audit: Process Level Concerns
The Implementation Level (IT)
▪ Case Study: APCI
▪ Business Process Management (BPM) and the Service Oriented Architecture (SOA)
▪ ERP and CRM Implementation
▪ Business Performance Monitoring Systems (BAM)
▪ Evolving Standards (BPMN, BPEL, MDA)
▪ Exercise: Audit: Implementation Level (IT) Concerns
Pulling It All Together
Discussion of Audits

Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
01 AP Hyderabad 13-May'13 18-May'13 3-June'13 7-June'13 1-July'13 5-July'13 5-Aug’13 9-Aug’13 Flat 617,Annapurna block,Aditya enclave, Ameerpet, Hyderabad-500016 Jason-91-40-64568797
02 AP Vishakhapatnam - - 3-June'13 7-June'13 1-July'13 5-July'13 5-Aug’13 9-Aug’13 DBS center Vijay -94400 89341
03 Bihar Patna 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 DBS Center, Patna Jason
04 Chhattisgarh Raipur 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 DBS center ,Raipur Jason
05 Delhi Delhi/Gurgaon/Noida 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 Paharpur Business Centre,21, Nehru Place Greens,New Delhi - 110019 Arun
05a Madhya Pradesh Indore 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 Indore Arun :9755596333
06 Gujarat Ahmedabad 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Aakruti Complex,Nr. Stadium Cross Road, Navrangpura,Ahmedabad-380009, Gujarat, INDIA Mr.Alok
02 Karnataka Bangalore - - 1-June'13 2-June'13 6-July'13 7-July'13 3-Aug’13 4-Aug’13 DBS House 26, Cunningham Road ,Opp Indian Express Building, Bangalore - 560 052 Sundar Raju
08 Kerala Cochin 11-May’13 12-May’13 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682 033 Mr.Manoj: 9995881093
09 Kerala Trivandrum - - 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 DBS center Mr.Manoj
04 Maharashtra Mumbai 18-May’13 19-May’13 15-June'13 16-June'13 20-July'13 21-July'13 17-Aug’13 18-Aug’13 DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, Fashion Street. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr.Vasudev
06 Maharashtra Pune 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Panchasheel tech park,Yerwada, Pune Mr.Manish
12 Orissa Bhubaneshwar 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Vani Vihar, Bhubaneshwar Mr. Satya Deep : 95811 98770
13 Rajasthan Jaipur 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 DBS center,Jaipur Mr.Manish
03 Tamilnadu Chennai - - 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 DBS House 31A, Cathedral Garden Rd ,Between Hotel Palmgrove and Valluvarkottam Nugambakkam,Chennai - 600034 Mr.Solomon
15 Tamilnadu Coimbatore 11-May’13 12-May’13 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 DBS Center Mr.Balaji
16 Uttar Pradesh Lucknow 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 DBS center,Lucknow Mr.Sandeep
17 Westbengal Kolkata 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Constantia, 6/F,Constantia, Dr. U. N. Brahmachari Augg, Kolkata Mr.Hamid : 9088159989
18 Africa Johannesburg 29-Aug’13 31-Aug’13 - - - - - - 8,Waldorf2,Center Road, Morning Side, 2196.Johannesburg,Africa Mr.Kamanbedu:074 725 1511, 083 277 3399
19 Brazil São Paulo 26-AUG’13 28-AUG’13 - - - - - - Rua Rosa e Silva, No. 137, Apt - 4,Santa Cecilia,São Paulo, Brazil. CEP - 01230-020 Mr.Abhishek Ph - (55) - (11) - 87154930
20 Philippines Manila 24-AUG’13 26-AUG’13 - - - - - - Makati ,Philippines Mr.Sandeep : (+63)-917-872-3931
21 Nepal Khatmandu 28-AUG’13 30-AUG’13 - - - - - - Khatmandu Mr.ARun
22 Republic of Mauritius mauritius 25-SEPT’13 27-SEPT’13 - - - - - - mauritius Mr.ARun
23 Srilanka Colombo 1-Aug’13 3-Aug’13 - - - - - - Colombo,Srilanka Ms.Buddhini :94755108941
24 Canada Toronto 23-OCT’13 25-OCT’13 - - - - - - 203 Royal Appian Cres, Concord ON 14K513 Mrs.Vala Ph:001 (650) 550-9178
25 USA Boston 19-Aug’13 20-Aug’13 - - - - - - Boston,USA Mr.Gaurav
26 UK London 21-AUG’13 23-AUG’13 - - - - - - London,UK Mr. Savio -0044-7933 100 393
27 USA California 28-Aug’13 31-Aug’13 - - - - - - 12128 Skylark Rd Clarksburg MD 20871 California ,USA Mr.Prashanth Ph : 001 (650) 550-9178
28 Bangladesh Dhaka 27-NOV’13 29-NOV’13 - - - - - - Dhaka Mr.Arun
29 Georgia Tiblisi 6-Aug’13 9-Aug’13 - - - - - - TIBLISI,Georgia Mr.Abata
30 Honkong Honkong 27-NOV’13 29-NOV’13 - - - - - - Honkong Mr.Peter
31 SAUDIARABIA RIYADH 28-Aug’13 30-Aug’13 - - - - - - RIYADH Mr.Sultan: 00 966 550 256 962
32 USA North Carolina 16-Aug’13 17-Aug’13 - - - - - - North Carolina ,USA Mr.Pradeep Ph : 001 (650) 550-9178
33 USA Virginia 19-Aug’13 21-Aug’13 - - - - - - Richmond ,VA ,USA MR.Munawar Ph : 001 (650) 550-9178

Call : vijay : 0-9440089341

Email : moc.snoitulosdnimartceps|yajiv#moc.snoitulosdnimartceps|yajiv

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