ITIL® Infrastructure Management

ITIL® Infrastructure Management

Course Objectives
To describe how current "best practice" will improve the quality of your ICT provision and help deliver the agreed business benefits.
What skills will the delegate gain?This course will enable delegates to:
· · Identify ICT requirements and develop ICT plans and strategies.
· Design a resilient ICT infrastructure for current and future requirements.
· Co-ordinate, measure and review the implementation progress.
· Ensure that the ICT infrastructure is able to support the requirements of the IT services that support the business.
· Prepare for the ITIL® Infrastructure Management Certificate examination.
Who will the course benefit?
ICT Infrastructure, Service, Applications, Programme, Business and Operations Managers. All other ICT staff including Business Analysts, Development, Delivery and Support staff. Anyone responsible, or potentially responsible, for the management of ICT infrastructure.
Course Content
Introduction
What is an ICT Infrastructure.Why manage your ICT infrastructure.Introduction to the four main processes of ICT Infrastructure Management (ICTIM); Design and Planning, Deployment, Operations and Technical Support.
Overview of Service Management
The objectives and responsibilities of each of the IT Infrastructure Library (ITIL) Service Management processes and how they relate to ICTIM.The links to Security Management, Applications Management, Business Perspective and Planning to Implement Service Management.
Design and Planning
The need for Design and Planning processes and their alignment with business and IS design and planning processes.How to develop strategies, policies, standards, designs and plans for implementing ICT solutions.Goals, objectives, processes, deliverables, roles and responsibilities of Design and Planning.Benefits, costs & problems.
Programme and Project Management
The need for the co-ordination and management of projects for the implementation of business and IT service change.Overview of business priority and alignment, and risk assessment and management.
Deployment
How to manage deployment projects for the introduction of ICT solutions and technology.Goals, objectives, processes, deliverables, roles and responsibilities of Deployment.Benefits, costs & problems.
Business Case and Requirements Analysis
The purpose of a Business Case.The analysis of business requirements to produce Statement of Requirement, Gap Analysis, Feasibility Study, Business Case and Invitation to Tender documents.Functional and non-functional requirements, how to ensure they are met.
Operations
How to maintain a stable, secure and agreed ICT infrastructure.Goals, objectives, processes, deliverables, roles and responsibilities of Operations.Benefits, costs & problems.
Supplier, Product and Service Selection
The use of structured methods and approaches to the selection of suppliers, products and services.Outsourcing – the benefits and risks.
Technical Support
How to create a center of technical excellence to support all other ICTIM and Service Management processes.Goals, objectives, processes, deliverables, roles and responsibilities of Technical Support.Benefits, costs & problems.
Implementing ICTIM and Benefits Realization
The activities involved in implementing an effective ICTIM process and function.Vision, strategy, policy and implementation plans.Developing culture and breaking down technical and functional “silos”.Enterprise management tools and processes.Benefits realization

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