Business Relationship Management Professional

Introduction :

The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organisations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaption in IT. BRM implementations rate in IT services has quickened significantly, since 2011, when the BRM role and corresponding processes have been formalized as an Information Technology Infrastructure Library (ITIL®) best practice and an ISO/IEC 20000 IT Service Management international standard requirement.

Success in BRM is driven from the top of the enterprise IT organization. Enterprise IT Leaders must position the role carefully, establish an environment that allows the BRM capability to flourish, and set appropriate expectations, both with the business executives and within the IT organization. They must also model superb Business Relationship Management behaviors. This demands a rich understanding of culture, personality types and organizational change management to assess the context, develop strategic partnership, optimize realized business value and mobilize resources. It also means establishing best practices in business-IT governance and processes for engaging with the business and external strategic partnerships the business may be committed to. This session will start you on the BRM journey knowing where to focus your time and effort for maximum advantage.

Business Relationship Management Professional (BRMP®) is a world-class professional development program designed to provide a solid baseline level knowledge of Business Relationship Management.
It embodies a set of competencies to foster an effective business value-producing relationship between a service provider and its business partners. These competencies can be leveraged through:

  • Organisational roles (e.g. in an IT organisation, the CIO typically has a role of BRM for the enterprise)
  • A discipline (e.g. all business partner facing service provider roles should be skilled in Business Relationship Management)
  • An organisational capability (e.g. a service provider organisation should be effective in shaping and channeling demand to the highest business value opportunities)

BRM’s focus is on increasing the value proposition of services and reducing the perennial challenge of the gap between ‘the business needs’ and that of service provision (often referred to as the ‘Alignment Challenge’). As the gap reduces through the skills of the BRM so the value to the business increases and value leakage slows.
The BRM Role therefore is a crucial link between a service provider and the business acting as a connector, orchestrator and navigator between the service provider and one or more business units.

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THE TARGET GROUP FOR THE BRMP COURSE IS:

  • Business leaders accountable for IT
  • IT leadership and management staff
  • BRMs looking for formal training and certification
  • Anyone interested in developing a deeper understanding of
  • the relationship between the business and IT
  • Work in a ‘Service Provider’ domain (eg: HR, IT, Legal, Accounting, etc)
  • Have been tasked to build and nurture Service Provider – Customer relationships
  • Require a foundational knowledge of the art and discipline of Business Relationship Management (BRM)
  • Wish to obtain a solid footing for future BRM Management education and certification.
  • Wish to establish an internal culture of ‘Service Provider – Customer’ relationships
  • Plan to embark upon the creation of Business Relationship Management (BRM) roles, services and a common service language
  • Are looking to avoid common, potential pitfalls in the establishment of a BRM culture
  • Have a need to identify the current relationship maturity level and pain points
  • Professionals wishing to update their BRM qualifications
  • Project managers,
  • Business analysts,
  • Architects,
  • Service providers
  • Service Delivery managers
  • Account managers
  • Shared Services Representatives/Managers
  • Business partners and anyone else interested in business value maximization

PREREQUISITES

  • There are no prerequisites for the BRMP training.
  • Students should have exposure to the Service Provider’s domain of knowledge[preferable not mandatory];

Outcome of Course

Holders of the BRMI Business Relationship Management Professional credentials will be able to demonstrate:

  • Understanding of the characteristics of the BRM role
  • Understanding of what it means to perform as a trusted advisor, contributing to business strategy formulation and shaping business demand for the provider’s services
  • Understand Relationship Maturity Levels and how that affects the BRM
  • Understanding of how Portfolio Management disciplines and techniques are used to maximize realized business value.
  • Understanding techniques that are available to manage relationships
  • Understand the role of the IT Service Provider and how that relates to the BRM
  • Understanding of the competency of Business Transition Management and the conditions for successful change programs
  • Ability to communicate effectively and persuasively
  • Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise.
  • Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results.
  • Apply the Strategic Relationship Management processes and techniques to build and sustain trust-based relationships that span Business Partner and Provider networks.
  • Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time.
  • Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas in need of improvement.
  • Apply cross-organization communication techniques to clearly articulate business value delivered to the organization.
  • Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy.
  • Promote and catalyze business innovation in the Provider’s sphere of influence.
  • Be able to use the Business Value Management process, techniques, and metrics to define, realize, and optimize the value of Provider capabilities and assets.
  • Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships.
  • Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business.
  • Understand the implications of Lean/Agile methods for the BRM role and capability.
  • Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value.
  • Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes.
  • Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities.
  • Understand the role of the CIO in ensuring BRM capability success in your enterprise
  • Identify people with the appropriate competencies and temperament for BRM positions in your organization
  • Identify BRM techniques and frameworks that will move your organization toward a Level 5 Strategic Partnership
  • Overview : What is Business Relationship Management as a discipline
  • Key Concepts: Understand the concepts, skills, capabilities of a Business Relationship Manager
  • Risks : How to anticipate and respond to potential relationship risks
  • Maturity models: How to determine the maturity level of their current relationships
  • Communications: Relationships, communications and effective meetings
  • Conflict: Methods of identifying and managing conflict in a business relationship
  • Leadership: How to create a Service Provider relationship culture

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Certified Business Relationship Manager (CBRM®)

The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager.
To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®).

CBRM® Learning Objectives

The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will:
Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise
Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results
Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks
Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time
Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement
Be able to apply cross-organization communication techniques to clearly articulate real Provider/business value delivered to the organization
Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy
Promote and catalyze business innovation in the Provider’s sphere of influence
Be able to use the Business Value Management process, techniques and metrics to define, realize and optimize the value of Provider capabilities and assets
Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships
Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business
Understand the implications of Lean/Agile methods for the BRM role and capability
Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes
Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes
Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities

CBRM® Course Outline

Course Introduction
Course objectives
Course structure
Introduction to the scenario-based exam
BRMP Re-cap
Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role
Recall the key BRM concepts, processes, and techniques
Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels
Understanding Business Relationship Maturity and Value
The Strategic BRM Role and Capability
BRM Impact on Business Value
Introduction to the ACME Leisurewear Case Scenario that is used through the course
Assessing BRM Context
Clarifying Issues
Conducting a Business Demand Maturity Assessment
Conducting a Business Relationship Maturity Assessment
Conducting a Provider Capability Maturity Assessment
Shaping the Business Partner’s experience with the Provider
The BRM role in Service Management
Optimizing Business Value
Formulating and Clarifying Business Strategy
Catalyzing Business Innovation
Business Capability Management
Value Management Planning
Portfolio Management
Business Transition Planning
Business Value Optimization
Summary and CBRM Exam Preparation
Course Summary
CBRM Syllabus Review
Format and structure of the CBRM® Practitioner Exam
Exam hints and tips
Sample Exam

Business Relationship Management Professional (BRMP®)

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.

BRMP® Learning Objectives

  • Holders of the BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:
  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • The use of Portfolio Management disciplines and techniques to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs to minimize value leakage.
  • The BRM role in Service Management and alignment of services and service levels with business needs.
  • The principles of effective and persuasive communication.

BRMP® Course Outline

BRM Overview
Be able to explain the goals and objectives of the BRM role.
Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
Understand the drivers of relationship maturity and be able to differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
Be able to explain common BRM reporting and organizing structures.
Strategic Partnering
Understand “Demand Shaping” as a means to increase value realization from provider investments, services and assets.
Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
Understand how and where to engage in your business partner’s decision cycle.
Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.
Business IQ
Understand the concepts of “Value Leakage” and the BRMs role in minimizing this.
Understand the concepts of Capability Roadmaps and how these are derived from business strategy.
Understand the concepts of Value Management and how these link business strategy, provider strategy, portfolio and the business case to shape priorities, communicate and drive business value.
Be able to use Business Outcomes to clarify strategic initiatives, manage scope and determine value metrics.
Portfolio Management
Understand how Portfolio Management is the central mechanism for a Value Management Process.
Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments.
Understand the relationships between Project, Program and Portfolio Management and how these work together to optimize business value.
Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
Understand how governance processes and structures are used in support of Portfolio Management.
Business Transition Management
Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
Understand how to create urgency for stakeholders.
Understand the key roles to be orchestrated for successful business transition.
Understand key change leadership concepts.
Understand the importance of clarifying the change details and typical methods for achieving clarity.
Understand how the Cliff Analogy illustrates all key factors in managing a transition.
Provider Domain
Understand the value-centric definition of a service.
Understand the important distinctions between Products and Services and the implications for the BRM.
Understand the different aspects of service value and how service provider constraints impact the role of the BRM.
Powerful Communications
Understand the components of ‘powerful communications’.
Understand how to influence those over whom they do not have direct control.
Be able to express themselves through a unique value proposition.

Registration Details

Course Fee:
Single Nomination:
USD 599/- OR INR 35000/-

Avail Special Discounts Avail Special Discounts Avail Special Discounts Avail Special Discounts
5% Discount for Early Bird Registrations (15 Days in advance to the program date) 5% Discount on Task force of 4 to 7 10% Discount on task Force of 8 and above 10% discount applicable to BA/PMP/CSBA/IREB/CSTE / CSQA/CISSP/CFPS/CSPM/CAPM /CISA/ Qualified Professionals, IIBA/PMI /SEG /CII/SPIN /CSI/Axelos/Exin and NASSCOM Members

NOTE: Only one discount option is applicable at any time

EXAM Fee:

BRMP Exam : 30,000INR
CBRM Exam : 25,000 INR

India Course Dates, Venue & Timings:

Sl.No. Country City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
1. India Hyderabad 26-Oct’16 31-Oct’16 1-Nov’16 10-Nov’16 5-Dec’16 12-Dec’16 19-Dec’16 26-Dec’16 Flat # 617, 6th Floor, Annapurna Block, Aditya Enclave, Ameerpet, Hyderabad-500016, Telangana, India Mr. Jason – 91-40-64568797
2. India Bangalore 5-Nov’16 6-Nov’16 3-Dec’16 4-Dec’16 7-Jan’17 8-Jan’17 4-Feb’17 5-Feb’17 SPECTRAMIND, DBS center, Cunningham road, Bangalore Mr. Vijay
3. India Mysore 5-Nov’16 6-Nov’16 3-Dec’16 4-Dec’16 7-Jan’17 8-Jan’17 4-Feb’17 5-Feb’17 SPECTRAMIND, Pai Vista, Bangalore Nilgiri Road, Doora, Mysore Mr. Vijay
4. India Chennai 12-Nov’16 13-Nov’16 10-Dec’16 11-Dec’16 14-Jan’17 15-Jan’17 11-Feb’17 12-Feb’17 SPECTRAMIND,CHENNAI, CitiCentre , Level 6, 10/11 Dr.Radhakrishna Salai,Chennai,Tamil Nadu,600 004,India Mr. Yogdasan
5. India Mumbai 19-Nov’16 20-Nov’16 17-Dec’16 18-Dec’16 21-Jan’17 22-Jan’17 18-Feb’17 19-Feb’17 SPECTRAMIND,DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, FashionStreet. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr. Anwar
6. India Pune 19-Nov’16 20-Nov’16 17-Dec’16 18-Dec’16 21-Jan’17 22-Jan’17 18-Feb’17 19-Feb’17 SPECTRAMIND,Panchasheel tech park,Yerwada, Pune Mr.Raju
7. India Delhi 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SPECTRAMIND,Paharpur Business Centre, 21, Nehru Place Greens, New Delhi - 110019 Mr. Sanjay
8. India Gurgaon 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 Gurgaon - SpectraMind, Level 9, Spaze i-Tech Park, A1 Tower, Sector - 49, Sohna Road, Gurgaon, 122018 Mr. Kaushik
9. India Noida 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 Noida - SpectraMind, Tapasya Corp Heights, Ground Floor, Sector 126, Uttar Pradesh, Noida Mr. Arun
10. India Kolkata 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind, The Legacy, 1st Floor, 25-A, Shakespeare Sarani, Kolkata, 700017 Mr. Hamid
11. India Ahmedabad 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 Ahmedabad - SpectraMind, 101 – 104, GCP Business Centre, Opp. Memnagar Fire Station, Vijay Cross Road, Memnagar, Ahmedabad, 380014 Mr. Jason
12. India Cochin 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SPECTRAMIND,ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682033 Mr. Manoj
13. India Trivandrum 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 Hotel Classic Avenue, Thampanoor, Trivandrum, Kerala. Mr. Rajan

International Course Dates, Venue & Timings:

Sl.No. Country City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
1. AUSTRALIA Canberra 7-Nov’16 14-Nov’16 21-Nov’16 28-Nov’16 5-Dec’16 12-Dec’16 19-Dec’16 26-Dec’16 SpectraMind Mr.Kalam : Ph: 00 0420879664
2. Canada Ottawa 5-Nov’16 6-Nov’16 3-Dec’16 4-Dec’16 7-Jan’17 8-Jan’17 4-Feb’17 5-Feb’17 203 Royal Appian Cres, Concord ON 14K513 Mrs.Vala Ph:001 (650) 550-9178
3. CHINA Beijing 5-Nov’16 6-Nov’16 3-Dec’16 4-Dec’16 7-Jan’17 8-Jan’17 4-Feb’17 5-Feb’17 SpectraMind Mr. Vijay:
4. GEORGIA Tbilisi 12-Nov’16 13-Nov’16 10-Dec’16 11-Dec’16 14-Jan’17 15-Jan’17 11-Feb’17 12-Feb’17 SpectraMind Mr.Jay : 5574489339
5. GERMANY Berlin 19-Nov’16 20-Nov’16 17-Dec’16 18-Dec’16 21-Jan’17 22-Jan’17 18-Feb’17 19-Feb’17 SpectraMind, Frankfurt Mr.Ajay : Ph: 00 0420879664
6. HONG KONG Hong kong 19-Nov’16 20-Nov’16 17-Dec’16 18-Dec’16 21-Jan’17 22-Jan’17 18-Feb’17 19-Feb’17 SpectraMind Mr.Raju
7. INDONESIA Jakarta 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SpectraMind Mr. Sanjay
8. JAPAN Tokyo 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SpectraMind Mr. Kaushik
9. MALAYSIA Kuala Lumpur 26-Nov’16 27-Nov’16 24-Dec’16 25-Dec’16 28-Jan’17 29-Jan’17 25-Feb’17 26-Feb’17 SpectraMind Mr.Shan
10. NEW ZEALAND Wellington 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Hamid
11. Philippines Manila 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 Mandarin Oriental Manila Makati Avenue Makati City 1226 Metro Manila Mr.Sandeep: (+63)-917-872-3931
12. QATAR Doha 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Manoj
13. SINGAPORE Singapore 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Parkroyal on Beach Road, 7500 Beach Road, Singapore 199591. Mr. Balaji
14. SOUTH AFRICA johannesburg 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 8,Waldorf2,Center Road, Morning Side, 2196.Johannesburg,Africa Mr.Kamanbedu:074 725 1511, 083 277 3399
15. SPAIN Madrid 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
16. SWEDEN Stockholm 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
17. UNITED ARAB EMIRATES Dubai 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
18. UNITED KINGDOM London 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Alok - 0044-7933 100 393
19. UNITED STATES Newyork 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind. Mr. Rajan
20. VIETNAM Hanoi 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Mr. Rajan
21 Brazil São Paulo 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Rua Rosa e Silva, No. 137, Apt - 4,Santa Cecilia,São Paulo, Brazil. CEP - 01230-020 Mr.Abhishek Ph - (55) - (11) - 87154930
22 Srilanka Colombo 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Colombo,Srilanka Ms.Buddhini :94755108941
23 Switzerland Zuerich 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind Geroldsweg , 11 , 8196 WIL ZH Mr.Thilipan : Ph: 00 41 799128861
24 Oman Muscat 29-Nov’16 30-Nov’16 31-Dec’16 1-Jan’17 30-Jan’17 31-Jan’17 27-Feb’17 28-Feb’17 SpectraMind ,Ruwi Hotel ,Muscat Mr.Ramesh : Ph: 00 968 95450157

Online / Instructor Led Training Program for the BRMP EXAM Certification examination guide .

Contact Details:

Mr. Vijay Bhaskar Reddy

Mobile: 0091 94400 89341

Phone: 0091 040-6456 8797

Mexico/Canada/USA phone : 001 (650) 550-9178

Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
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Yahoo chat : Vijaycsqapmp
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http://spectramindsolutions.com


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