BPM tools and techniques

Course description

Business Process Management is a structure and time-tested methodology that aligns organizational focus and continuous improvement activities with the customer. A BPM cornerstone principle is, "What is good for the customer is good for the organization." This highly interactive workshop will provide organizations the structure, tools and techniques that they will need to deploy a BPM system which will reduce costs, cycle time, rework, errors and delight the customers.

Who should attend
This workshop is designed for managers who wish to adopt and deploy an effective BPM system which will reduce costs, waste and cycle time. Other people who may be appropriate to attend the workshop would include those individuals who will be responsible for optimizing processes and deploying customer driven metrics.
What you will learn
Understand the basic principles driving effective BPM
Know how to deploy a BPM system in their organization
Be able to understand, measure and use customer satisfaction to focus improvement efforts
Understand how to use process analysis tools to improve customer satisfaction
Be capable of measurably and substantially improving any process
Workshop Outline:
Day One A.M.
▪ Introduction
▪ Learning objectives
▪ Agenda
▪ The pegboard game (teaches the basics of BPM)
▪ The process centric organization
▪ Improving process effectiveness
▪ Function analysis
▪ Customer/supplier relationship matrix
▪ Identifying and optimizing the value chain
▪ Video case study — The Customer is Always Dwight
▪ The airplane activity
Day One P.M.
▪ The BPM deployment cycle
▪ Customer focus group model (Focus group activity)
▪ Designing and deploying customer satisfaction surveys
▪ Using customer driven metrics to identify process Improvement opportunities
▪ Introduction to process improvement
▪ Cornerstone process improvement principles
▪ The Seven-Step Process Improvement Model
▪ Step One — Preparation — Project selection and creating a positive culture to support BPM efforts
▪ The power or WIIFM and DITM for change management
▪ Force field analysis (change management activity)
Day Two A.M.
▪ Step Two — Documentation — Understanding and baselining the existing work flow via data collection
▪ Video case study — Time, the Next Dimension of Quality
▪ The tools of BPM (Note: tools will be selected that are most appropriate for the client’s operations. Not all tools will be covered.)
Job tickets — Work count sheets
Workplace diagrams — Flow process work sheets
Process mapping — Poka-Yoke (Japanese mistake — proofing)
Day Two P.M.
▪ BPM tools (continued)
Value-added work flow analysis — Cause-And-Effect Diagram
Distraction analysis — Pareto charts
Check sheets
Day Three A.M.
▪ Step Three — Analysis — Generating a large universe of improvement options
▪ Step Four — Synthesis — Selecting the best proposal
▪ Step Five — Acceptance — Selling your improvement idea
▪ Step Six — Implementation — Going from concept to reality using project planning and management tools
PDSA cycle — affinity diagram — relationship digraph — Gantt charting
▪ Step Seven — Follow-up — Continuously improving the process and developing pulse point indicators
Day Three P.M.
▪ Exercise — Teams will document and improve a business process. They will take the process through the preparation, documentation, analysis, synthesis, and acceptance phases. Participants will identify and eliminate non-value-added activity and cycle time from the existing work flow.
Discussion and summary

 Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
01 AP Hyderabad 13-May'13 18-May'13 3-June'13 7-June'13 1-July'13 5-July'13 5-Aug’13 9-Aug’13 Flat 617,Annapurna block,Aditya enclave, Ameerpet, Hyderabad-500016 Jason-91-40-64568797
02 AP Vishakhapatnam - - 3-June'13 7-June'13 1-July'13 5-July'13 5-Aug’13 9-Aug’13 DBS center Vijay -94400 89341
03 Bihar Patna 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS Center, Patna Jason
04 Chhattisgarh Raipur 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS center ,Raipur Jason
05 Delhi Delhi/Gurgaon/Noida 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 Paharpur Business Centre,21, Nehru Place Greens,New Delhi - 110019   Arun
05a Madhya Pradesh Indore 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 Indore Arun :9755596333
06 Gujarat    Ahmedabad 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13  Aakruti Complex,Nr. Stadium Cross Road, Navrangpura,Ahmedabad-380009, Gujarat, INDIA Mr.Alok
02 Karnataka Bangalore - - 1-June'13 2-June'13 6-July'13 7-July'13 3-Aug’13 4-Aug’13 DBS House 26, Cunningham Road ,Opp Indian Express Building, Bangalore - 560 052 Sundar Raju
08 Kerala     Cochin   11-May’13 12-May’13 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682 033 Mr.Manoj: 9995881093
09 Kerala Trivandrum - - 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13  DBS center Mr.Manoj
04 Maharashtra Mumbai 18-May’13 19-May’13 15-June'13 16-June'13 20-July'13 21-July'13 17-Aug’13 18-Aug’13 DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, Fashion Street. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr.Vasudev
06 Maharashtra Pune 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Panchasheel tech park,Yerwada, Pune Mr.Manish
12 Orissa Bhubaneshwar 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Vani Vihar, Bhubaneshwar Mr. Satya Deep : 95811 98770
13 Rajasthan Jaipur 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS center,Jaipur Mr.Manish
03 Tamilnadu  Chennai - - 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 DBS House 31A, Cathedral Garden Rd ,Between Hotel Palmgrove and Valluvarkottam Nugambakkam,Chennai - 600034 Mr.Solomon
15 Tamilnadu    Coimbatore 11-May’13 12-May’13 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13  DBS Center Mr.Balaji
16 Uttar Pradesh Lucknow 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS center,Lucknow Mr.Sandeep
17 Westbengal Kolkata 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Constantia, 6/F,Constantia, Dr. U. N. Brahmachari Augg, Kolkata Mr.Hamid : 9088159989
18 Africa    Johannesburg 29-Aug’13 31-Aug’13 - - - - - - 8,Waldorf2,Center Road, Morning Side, 2196.Johannesburg,Africa Mr.Kamanbedu:074 725 1511, 083 277 3399
19 Brazil    São Paulo 26-AUG’13 28-AUG’13 - - - - - - Rua Rosa e Silva, No. 137, Apt - 4,Santa Cecilia,São Paulo, Brazil. CEP - 01230-020 Mr.Abhishek  Ph - (55) - (11) - 87154930
20 Philippines    Manila 24-AUG’13 26-AUG’13 - - - - - - Makati ,Philippines Mr.Sandeep : (+63)-917-872-3931
21 Nepal    Khatmandu 28-AUG’13 30-AUG’13 - - - - - - Khatmandu Mr.ARun
22 Republic of Mauritius    mauritius 25-SEPT’13 27-SEPT’13 - - - - - - mauritius Mr.ARun
23 Srilanka   Colombo 1-Aug’13 3-Aug’13 - - - - - - Colombo,Srilanka Ms.Buddhini :94755108941
24 Canada   Toronto 23-OCT’13 25-OCT’13 - - - - - - 203 Royal Appian Cres, Concord ON 14K513 Mrs.Vala  Ph:001 (650) 550-9178
25 USA   Boston 19-Aug’13 20-Aug’13 - - - - - - Boston,USA Mr.Gaurav
26 UK   London 21-AUG’13 23-AUG’13 - - - - - - London,UK Mr. Savio -0044-7933 100 393
27 USA   California 28-Aug’13 31-Aug’13 - - - - - - 12128 Skylark Rd Clarksburg MD 20871 California ,USA Mr.Prashanth Ph : 001 (650) 550-9178
28 Bangladesh    Dhaka 27-NOV’13 29-NOV’13 - - - - - - Dhaka Mr.Arun
29 Georgia  Tiblisi 6-Aug’13 9-Aug’13 - - - - - - TIBLISI,Georgia Mr.Abata
30 Honkong  Honkong 27-NOV’13 29-NOV’13 - - - - - - Honkong Mr.Peter
31 SAUDIARABIA  RIYADH 28-Aug’13 30-Aug’13 - - - - - - RIYADH Mr.Sultan: 00 966 550 256 962
32 USA   North Carolina 16-Aug’13 17-Aug’13 - - - - - - North Carolina ,USA Mr.Pradeep  Ph :  001 (650) 550-9178
33 USA   Virginia 19-Aug’13 21-Aug’13 - - - - - - Richmond ,VA ,USA MR.Munawar  Ph :  001 (650) 550-9178

Call : 0-9440089341

Email : moc.snoitulosdnimartceps|yajiv#moc.snoitulosdnimartceps|yajiv

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