Business Process Modeling


To harness the work done in organizations, and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes how to develop a variety of process model types.

The most common process modeling standards are taught, assuring you the maximum applicability to your environment. Last, it provides valuable facilitation tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.


Describe the purpose and benefits of Business Process Modeling.
Describe the components of an industry-standard Business Process Management framework and how Business Process Modeling fits into it.
Describe at a high level the Business Process Management (BPM) framework and match where the process models from this course are used in each.
Discuss the essential business process modeling components, steps and ingredients that are necessary for success.
Discover appropriate elements of processes that need to be documented.
Understand the different views business processes can depict, including “as-is” and “to-be” process maps.
Use process maps to discover, document, and communicate about processes.
Describe the importance of setting process boundaries and how that can make your modeling more productive.
Develop a variety of clear and consistent process models, understanding when to use each. These include:
Scope diagram
SIPOC: Input/Process/Output chart
Process map using ISO standard symbols
Swim lane diagram
Process map using BPMN standard notation and Activity diagrams using UML standard symbols
Hierarchy (function-process) model
Value Chain process model
Create primary and alternate paths in models, and use a technique to help focus on each when appropriate for maximum productivity.
Work effectively with the key stakeholders involved in each process modeling session.
Use basic facilitation techniques.
Understand the relationship between business process modeling and automating business processes.
Develop models used to check for completeness and consistency of balanced data and process.

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to understand, model, and manage business processes.


To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. A lively role-play and case study help reinforce concepts learned. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions.

See the Class Logistics section below for more details on class formats.


Business Process Modeling (BPM) Concepts
Business Process Management Framework
Benefits of Process Modeling
How process models are used
Supporting Business Objectives
Types of Process Models
Framing the Process
Process Terminology
Staying focused during process mapping
Preparation for modeling/elicitation sessions
Roles and responsibilities of key stakeholders
Importance of process scope and techniques to prevent process scope creep
Pre- and post-conditions
The Scope Diagram
The Supplier/Input/Process/Output/ Customer (SIPOC) Chart
Introduction to case study and workshop
Using Variations Lists to help frame processes
Process Mapping
Definition of a process map
Process mapping notation
Developing scenarios
Primary and alternate paths
Swim lanes; a different view of a process map
Three-part workshop
Refining Process Maps
Frequently found mapping problems and how to correct them
Inputs and outputs: to show or not to show
Supporting process details in text
Effective Facilitation Techniques for Process Modeling
Facilitating process mapping sessions
Process Mapping roles
Partnership between Facilitator and Scribe
Setting the stage with participants
Eliciting What vs. How
Facilitation Tools and Techniques
Facilitation Tips
Workshop: Preparing for a Process Modeling Facilitation
UML and BPMN notation
Activity diagrams, a different type of process model
Purpose of UML Activity Diagrams
UML Notation Equivalents to ISO
Purpose of BPMN notation
BPMN Equivalents to ISO
Additional BPMN symbols and their uses
Tips for working with multiple standards
Process Maps in Requirements
Concurrent business modeling for complete requirements
Balancing data and process
State transition model
Interaction model
Automation and Enterprise Process Modeling
Managing Business Processes and Automation
Identifying and organizing processes
Hierarchy function/process model
Value Chain models
Process Modeling Symbols Booklet
Exercise Example Solutions

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