Spectramind Technologies Presents Training Program for Business Communication

Spectramind Technologies Presents Training Program for Business Communication

Spectramind Solutions is a Charter Endorsed Education Provider (EEP) of the International Institute of Business Analysts (IIBA)

Course Overview & Objective

Business communication is any communication used to build partnerships, define intellectual resources, and promote an idea, a product or a service with the objective of creating value to your business. Building on learning objectives,
this Specialized Studies Program provides participants with the skills to become effective communicators within their own company. The courses in this program present the fundamentals of communication in the business environment as well as business writing, problem solving and decision making techniques. Additional topics include: negotiation skills, group facilitation skills, presentation skills, and interviewing within the professional context.

Communication has been recognized as the most important soft skill in the business environment. The ability to communicate effectively can create value to your organization. This program focuses on providing professionals the tools and techniques to communicate successfully in today’s business world.

Who should attend?

• Entry-level IT Business Analysts
• Self-taught IT Business Analysts wanting to fill in the gaps and put all the pieces together
• Systems Analysts and programmers interested in expanding their role into the business area
• IT Project Managers with responsibility for business analysis

Topics Covered

Communication in the Business Environment

Virtually everything that we do in business involves working with people. In today's highly competitive business world, it is more important than ever to recognize and study the significant role communication plays in our lives. As
managers and supervisors, how well we communicate in a large part determines how successful we will be on the job and our level of personal job satisfaction. This course is for individuals at all levels in all types of businesses who desire to polish and/or develop additional communication skills in formal and informal settings. Through interactive discussions, role plays and activities, the following areas are covered: conflict resolution, dealing with
difficult people, giving & receiving criticism, defensive communication, assertiveness, focused listening, non-verbal communication, team building and delegation, empowerment, small group dynamics, leadership, management and
sales strategies, customer service, problem solving & negotiation, intercultural communication, interviewing, and power & authority.

Dealing Tactfully with Difficult People

It has been stated that everyone is someone's difficult person. Almost daily, we come in contact with people we would characterize as difficult. They are the people we work with, sell to, depend on, and live with. They may be intimidators, manipulators, analyzers, know-italls, accommodators, chronic complainers and whiners. Their actions consume time, energy and emotion at the expense of productivity and morale. This informative, fast-moving one-day workshop provides fresh insights and immediately usable skills needed to quickly and confidently identify and deal with various types of people, difficult or not, in a variety of contexts including role-giving/receiving of criticism, Expressing/responding to anger, defensive/supportive communication, listening, and nonverbal communication.

Business Writing English

Effective writing is a powerful tool in the business environment. Learn how to articulate your thoughts clearly, concisely and with a style that gets your writing read. Improve your skill at using this powerful instrument by learning to select and use appropriate formats, use the correct medium and adjust your writing style accordingly, as well as identify your objective and communicate it clearly. You'll also learn to spot, avoid and correct the most common
writing pitfalls and gain valuable experience analyzing, writing and revising a complete spectrum of business documents. From a simple inter-office memo to a twenty-page business proposal, learn how to put good writing to work for you.

Problem Solving and Decision Making

This course provides a conceptual framework for approaching decision-making situations with clarity and confidence. Participants build competence in two specific areas: making effective decisions based on the accurate assessment of the problem and preparing to effectively develop and analyze creative alternatives. In addition, students learn how to
work on the right problem, develop and structure objectives, understand the consequences, and make appropriate tradeoffs. Using case studies and on-the-job situations encountered by the class, students explore successful models and proven techniques that are readily transferable to their own situations.

Negotiation Skills

Traditionally, the primary negotiation strategy utilized has been a competitive approach commonly referred to as "distributive bargaining." Recently, a more cooperative approach has emerged fostering the term "win-win" negotiation. This approach centers on interests rather than issues and attempts to create value for each side. In an interest based negotiation, attention moves toward solution. This course explores the theory and practice of
negotiation and the methodology of obtaining cooperative conflict resolution. It will help business managers and professionals examine positional bargaining, cooperative approaches to impasses and collaborative styles of negotiation techniques.

Group Facilitation and Meeting Management Skills

This course is designed for BA and other professionals who are involved in managing groups, meetings, boardrooms, and multi-party mediation. A successful mediator remains neutral, is an advocate for the process, keeps negotiations on track, and demonstrates empathy, while encouraging the parties to reach an agreement. All of these traits require
excellent communication skills. The new interaction method of facilitation is similar yet different. Come learn the tips, techniques and skills required to achieve effective "proactive" group management. This class will be very interactive and participation is encouraged. Topics will include convening, setting agendas, active listening, building consensus, overcoming resistance and turning reactionary attitudes into proactive results.

Neutral Fact Finding & Investigation

From small businesses to large corporations,employees are afraid to be open with internal investigators for fear of losing their jobs. Learnthe value of “neutral” fact-finding and neutral investigations. This class will teach tips and
techniques that conform to the latest court decisions including the Cotran ruling. Be prepared for interactive exercises and role-plays in active listening, neutrality, and how to prepare neutral documentation.

Interviewing Within the Professional Context

This course will examine the various forms of interviews focusing primarily on the employment or recruitment interview and the performance review. Elements of the interview process will be studied and will include: all forms of correspondence (cover letters, resumes,thank you letters), all phases of the interview process (what occurs prior, during and post interview), and verbal and nonverbal communication strategies for all forms of
communication interactions within the interview context.

Delivery Method

• Training is designed as Highly Illustrative, interactive and is covered with extensive practical experience.
• More emphasis on discussions and queries.
• Includes useful templates and infrastructures for implementing Project Management.
• Case study material, exercises and appropriate handouts for extra reading/knowledge will be provided.

Training Takeaways

• Case study, Training Material, Hand outs for extra reading / knowledge

Registration Details

Course Fee:
Single Nomination:
Rs. 13,500/- + 12.36% Tax
Task force of four:
Rs. 44,000/- + 12.36% Tax

Course Dates, Venue & Timings:

Sl.No. State City Batch-1-Dates Batch-1-Dates Batch-2-Dates Batch-2-Dates Batch-3-Dates Batch-3-Dates Venue
1 AP Hyderabad 7-Sept 8-Sept 1-Oct 2-Oct 10-Aug 11-Aug Flat no 617,Annapurna Block,Aditya Enclave,Ameerpet,Hyderabad-500016 Tel: (040) 64568797
2 DELHI New Delhi 10-Sept 11-Sept 4-Oct 5-Oct 13-Aug 14-Aug DBS House, World Trade Towers, 1st floor,Barakhamba Lane,Connaught Place,New Delhi - 110 001.Tel: (011) 41528066/41528077
3 KARNATAKA Bangalore 13-Sept 14-Sept 7-Oct 8-Oct 16-Aug 17-Aug DBS House, 26, Cunningham Road,Bangalore - 560 052.Tel: (080) 2226 7272/ 2228 5525
4 KERALA Cochin 16-Sept 17-Sept 10-Oct 11-Oct 19-Aug 20-Aug Ashram Lane, Azad Road, Cochin-Ernakulam
5 MAHARASHTRA Mumbai 19-Sept 20-Sept 13-Oct 14-Oct 22-Aug 23-Aug DBS House,31, Prescot Road, Fort,Mumbai - 400 001. Tel: (022) 4077 9100
6 MAHARASHTRA Pune 22-Sept 23-Sept 16-Oct 17-Oct 25-Aug 26-Aug Hadapsar
7 TAMILNADU Chennai 25-Sept 26-Sept 4-Aug 5-Aug 28-Aug 29-Aug DBS House, Old 31-A, New No. 2,Cathedral Garden Road,Chennai - 600 034. Tel:(044) 28275191/ 28279186 / 42123364
8 WEST BENGAL Calcutta 28-Sept 29-Sept 7-Aug 8-Aug 1-Sept 2-Sept DBS Corporate Club'DBS House',10/2, Hungerford Street,Kolkata - 700 017,Tel: (033) 22836234-39
9 NCR Region Noida 4-Sept 5-Sept 25-Oct 26-Oct 21-Nov 22-Nov NIESBUD.A-23, Sector-62, NOIDA - 201 301(U.P.).Ph. No. 0120-2403051-59

Kindly register for the courses in your cities at least 2 days in advance.
Timings: 0900 - 2100 hrs

Contact Details:

Phone: 040-6456 8797
Mobile: 0 94400 89341

Mr Chandra - UK , LONDON
Mobile : 7828917484
Phone: 1902493009

Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
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Yahoo chat: vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat: tiptopten2000


Mrs. Ramana Varanasi….An expert in soft skills, professional development, Project Management and Quality Management
Ramana Varanasi is an M.Tech. in Computer Science with over 24 years of experience into Business Management, Project Management, Quality Management,Software Development, Soft Skills and Training. She actively participated in Project Management in her career both in India and US while working for Astra, ALIT, Satyam. She is well recognized for her successful contribution to ISO 9001:2008 and SEI-CMMI Certifications in several organizations. She is a rewarded trainer in Indian Institution of Science, Digital Equipment Ltd., Virtusa, i-Labs and other organizations. Currently, she is a full-fledged consultant and trainer and has delivered over 5000 hours of training so far. As an individual she likes toread and listen to music.

Customer List

We provide "Business Communications" training to more leading companies in India and Asia than any other organization in the world. Few Our customers include:

  • Infosys
  • DELL
  • HSBC
  • Amdocs
  • Colt
  • Axa
  • BOA
  • JPMorgans
  • OBS
  • UST Global
  • Wipro
  • TCS
  • Microsoft
  • Oracle
  • Nokia
  • HP
  • Novell
  • Symphony
  • Mindtree
  • Satyam
  • Accenture
  • CapGemini
  • Philips
  • IBM
  • Sony

and over 100 other leading companies across Asia

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