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ITIL can be adopted by organizations large and small. Some of the companies who have adopted ITIL include Microsoft, NASA, the NHS and HSBC bank.

Our ITSM solution provides the following processes out of the box without any integration requirements between processes:

Incident Management
Request Fulfilment
Problem Management
Knowledge Base
Change Management
Service Level Management
Self Service Portal
Service Portfolio Management
Service Catalogue Management
Service Assets and Configuration Management
NEW: Release & Deployment Management with TFS Integration
NEW: Event Management

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