Advanced techniques for modeling Analysis and design

Course description

This course builds on the methods and techniques introduced in the CEG course, Introduction to Business Process Modeling, Analysis and Design. It uses the same basic model and approach, and assumes a familiarity with basic modeling techniques. It provides information about advanced analysis, measurement and redesign techniques. Where the first class stresses basic diagramming and analysis techniques, this class examines advanced techniques. We will, for example, consider where Lean techniques are best employed, how to model customer processes, and how to capture business rules. This class will consider a new case study and give students a chance to work through the entire case study. We will drill deeper into some aspects and consider how automation and human performance technology can be employed to solve some of the more complex problems encountered in the redesign.

Who should attend
This class is designed for business, process and systems analysts, designers and architects with some process project experience who are interested in improving their knowledge, understanding and skills in order to be able to solve more challenging process problems. This session is intended for individuals who have participated in process improvement projects and wish to expand their knowledge and capabilities. This course assumes that participants have taken the BPM Professional Curriculum Courses Principles of BPM and Introduction to Business Process Modeling Analysis and Design, and are familiar with the BPTrends Associates methodology, basic analysis worksheets, process scoping and BPMN modeling.

What you will achieve
Understand a complete set of advanced process analysis techniques and when to use them
Understand how to model specific set of procedures
Understand various ways of measuring process performance
Understand what managers must do to manage a process on a day-to-day basis
What you will learn
▪ How to use a number of advanced analysis and redesign techniques
▪ How to deal with a number of more complex redesign problems
▪ How to determine when to apply more advanced analysis techniques over traditional approaches

Course Outline
Day One
▪ Quick Review of the BPTrends Methodology
Redesign Methodology
Business Process Projects
Business Processes
Exercise: What Are Your Redesign Problems?
▪ Stakeholders & Process Vision Statements
Stakeholders
Process Vision Statements
Exercise: Define the Victoria’s Mission, Vision and Stakeholders
▪ Process Scoping -1
A Quick Review of Scope Diagrams
Exercise
▪ Decomposition & Alignment
Decomposition
Alignment
Exercise
▪ BPMN Modeling -1
A Quick Review of BPMN
Exercise: Creating BPMN Diagrams
Day Two
▪ Service Processes & Customer Process Modeling
Service Processes
Value Adding Activities
Customer Process Modeling
Exercise: Modeling a Customer Process
▪ Defining & Aligning Process Measures
Process Measurement Concepts
Organizing Process Measures with the Balanced Scorecard
Aligning Measures with the Balanced Scorecard
Exercise
▪ Process Scoping -2
Review
Exercise
▪ BPMN Modeling -2
Complex Processes
Analyzing the Types of Processes in a Value Chain
Exercise: Creating BPMN Diagrams
Day Three
▪ Choosing Measures to Study
Conducting Experiments & Gathering Data
Potential for Improved Performance
▪ Redesigning a Process with Employees Problems
Redesign
Heskett on the Importance of Employees in Service Industries
Analyzing Management and Employee Problems
Redesign Techniques for Employee Problems
Exercise: Redesigning a Process to Improve Employee Problems
▪ Redesigning to Automate
Redesign for Automation
Exercise
▪ Planning for Implementation and Roll-Out
Overview
Interfacing with IT
Interfacing with HR
Roll-Out and Continuous Improvement
Discussion
▪ Wrap Up
Review and Summary

 Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
01 AP Hyderabad 13-May'13 18-May'13 3-June'13 7-June'13 1-July'13 5-July'13 5-Aug’13 9-Aug’13 Flat 617,Annapurna block,Aditya enclave, Ameerpet, Hyderabad-500016 Jason-91-40-64568797
02 AP Vishakhapatnam - - 3-June'13 7-June'13 1-July'13 5-July'13 5-Aug’13 9-Aug’13 DBS center Vijay -94400 89341
03 Bihar Patna 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS Center, Patna Jason
04 Chhattisgarh Raipur 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS center ,Raipur Jason
05 Delhi Delhi/Gurgaon/Noida 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 Paharpur Business Centre,21, Nehru Place Greens,New Delhi - 110019   Arun
05a Madhya Pradesh Indore 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13 Indore Arun :9755596333
06 Gujarat    Ahmedabad 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13  Aakruti Complex,Nr. Stadium Cross Road, Navrangpura,Ahmedabad-380009, Gujarat, INDIA Mr.Alok
02 Karnataka Bangalore - - 1-June'13 2-June'13 6-July'13 7-July'13 3-Aug’13 4-Aug’13 DBS House 26, Cunningham Road ,Opp Indian Express Building, Bangalore - 560 052 Sundar Raju
08 Kerala     Cochin   11-May’13 12-May’13 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682 033 Mr.Manoj: 9995881093
09 Kerala Trivandrum - - 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13  DBS center Mr.Manoj
04 Maharashtra Mumbai 18-May’13 19-May’13 15-June'13 16-June'13 20-July'13 21-July'13 17-Aug’13 18-Aug’13 DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, Fashion Street. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr.Vasudev
06 Maharashtra Pune 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Panchasheel tech park,Yerwada, Pune Mr.Manish
12 Orissa Bhubaneshwar 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Vani Vihar, Bhubaneshwar Mr. Satya Deep : 95811 98770
13 Rajasthan Jaipur 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS center,Jaipur Mr.Manish
03 Tamilnadu  Chennai - - 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13 DBS House 31A, Cathedral Garden Rd ,Between Hotel Palmgrove and Valluvarkottam Nugambakkam,Chennai - 600034 Mr.Solomon
15 Tamilnadu    Coimbatore 11-May’13 12-May’13 8-June'13 9-June'13 13-July'13 14-July'13 10-Aug’13 11-Aug’13  DBS Center Mr.Balaji
16 Uttar Pradesh Lucknow 25-May’13 26-May’13 22-June'13 23-June'13 27-July'13 28-July'13 24-Aug’13 25-Aug’13  DBS center,Lucknow Mr.Sandeep
17 Westbengal Kolkata 30-May’13 31-May’13 29-June'13 30-June'13 30-July'13 31-July'13 31-Aug’13 1-Sept’13 Constantia, 6/F,Constantia, Dr. U. N. Brahmachari Augg, Kolkata Mr.Hamid : 9088159989
18 Africa    Johannesburg 29-Aug’13 31-Aug’13 - - - - - - 8,Waldorf2,Center Road, Morning Side, 2196.Johannesburg,Africa Mr.Kamanbedu:074 725 1511, 083 277 3399
19 Brazil    São Paulo 26-AUG’13 28-AUG’13 - - - - - - Rua Rosa e Silva, No. 137, Apt - 4,Santa Cecilia,São Paulo, Brazil. CEP - 01230-020 Mr.Abhishek  Ph - (55) - (11) - 87154930
20 Philippines    Manila 24-AUG’13 26-AUG’13 - - - - - - Makati ,Philippines Mr.Sandeep : (+63)-917-872-3931
21 Nepal    Khatmandu 28-AUG’13 30-AUG’13 - - - - - - Khatmandu Mr.ARun
22 Republic of Mauritius    mauritius 25-SEPT’13 27-SEPT’13 - - - - - - mauritius Mr.ARun
23 Srilanka   Colombo 1-Aug’13 3-Aug’13 - - - - - - Colombo,Srilanka Ms.Buddhini :94755108941
24 Canada   Toronto 23-OCT’13 25-OCT’13 - - - - - - 203 Royal Appian Cres, Concord ON 14K513 Mrs.Vala  Ph:001 (650) 550-9178
25 USA   Boston 19-Aug’13 20-Aug’13 - - - - - - Boston,USA Mr.Gaurav
26 UK   London 21-AUG’13 23-AUG’13 - - - - - - London,UK Mr. Savio -0044-7933 100 393
27 USA   California 28-Aug’13 31-Aug’13 - - - - - - 12128 Skylark Rd Clarksburg MD 20871 California ,USA Mr.Prashanth Ph : 001 (650) 550-9178
28 Bangladesh    Dhaka 27-NOV’13 29-NOV’13 - - - - - - Dhaka Mr.Arun
29 Georgia  Tiblisi 6-Aug’13 9-Aug’13 - - - - - - TIBLISI,Georgia Mr.Abata
30 Honkong  Honkong 27-NOV’13 29-NOV’13 - - - - - - Honkong Mr.Peter
31 SAUDIARABIA  RIYADH 28-Aug’13 30-Aug’13 - - - - - - RIYADH Mr.Sultan: 00 966 550 256 962
32 USA   North Carolina 16-Aug’13 17-Aug’13 - - - - - - North Carolina ,USA Mr.Pradeep  Ph :  001 (650) 550-9178
33 USA   Virginia 19-Aug’13 21-Aug’13 - - - - - - Richmond ,VA ,USA MR.Munawar  Ph :  001 (650) 550-9178

Call : 0-9440089341

Email : moc.snoitulosdnimartceps|yajiv#moc.snoitulosdnimartceps|yajiv

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