ITSM Change Analyst Training

APMG/ALEXOR ITSM Change Analyst Certification

Change management is one of the key processes which support successful service management. The Change Analyst syllabus encompasses the detailed knowledge required for the role as described in the five ITIL (R) 2011 lifecycle books together with the requisite skills as defined in Skills Framework for the Information Age (SFIA).

The primary purpose of the syllabus is to provide a basis for the accreditation of people involved with change management in an analyst role. It documents the learning outcomes related to the use of change analysis and describes the requirements a candidate is expected to meet to demonstrate that these learning outcomes have been achieved at each qualification level.

Developed in response to market demand for practical, focused qualifications, our Change Analyst role-based certification helps you to understand the wider implications of change within ITIL® service delivery, giving you the knowledge and confidence to authorise change initiatives, while at the same time earning a recognized certification and ITIL credits.

The Change Analyst certification forms part of a series of role-based certifications developed by APMG-International in partnership with itSMF.

Service managers are under intense pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative impacts to a minimum while at the same time improving customer experience, the challenge of understanding how changes will impact systems is ever increasing.

The Change Analyst certification enables you to assess the potential benefits, risks, impacts, and costs of proposed changes, shows you how to develop the appropriate business cases for changes, and gives advice on how to get approval to proceed with such changes. It is very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.

The Change Analyst qualification provides detailed, practical knowledge based on industry good practice and provides collateral which the candidate can apply in their work environment. The course and examinations have been developed by itSMF-UK industry experts and are available through our international network of accredited training organisations.

Benefits for Individuals

Understand the wider implications of change within ITIL service delivery and learn to develop relevant change models.
Assess potential benefits, risks, impacts and costs of proposed changes and provide advice on how to gain approval to proceed with changes.
Predict and analyze how change impacts process and people in order to understand outcomes of change.
Combine structure and application of key change processes with soft skills required to meet every day challenges.
Ensure clarity regarding training, job impact, coaching and mentoring required to support change.

Benefits for Organizations

Keep negative impacts to a minimum while improving customer experience during business transformation.
Differentiate ITSM offerings to attract new business partners and clients.
Build upon current ITIL processes by specifically focusing on how change impacts service management in business.
Accurately define terms of change and predict how and when resources will be needed to successfully deliver outcomes.
Support employees’ professional development by aligning training with ITIL and SFIA and encouraging focused, role based certifications.

Pre-requisites

You must be ITIL V3 Foundation certified in order to be eligible to take this qualification.
Attendance of an accredited Change Analyst training course
Completion of in-course assessment book (checked by course trainer but not formally marked).

Who IS IT for?

This qualification is aimed at individuals with a change analyst role within a service management environment and other key staff involved with change management activities such as service asset & configuration analysts and release & deployment analysts.

This qualification is aimed at people with the role of change analysts within a service management environment. It is also relevant to other key staff involved either directly or indirectly with change management activities. This includes but is not limited to service asset and configuration analysts, release and deployment analysts. Other areas who work with change management including IT technical support areas, other service management personnel, third party suppliers and business and user representatives. A pre-requisite for this qualification is that the candidate must hold an ITIL foundation qualification.

Course format :

  1. Presentations
  2. Workbook assignments
  3. Group discussions
  4. Exam examples, hints and tips

Topics covered :

  1. Change management overview
  2. Personal communication
  3. The scope of change management
  4. Process overview
  5. Techniques assisting process activities
  6. Written communication
  7. Maintaining quality
  8. Change analyst role

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India Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
1 Andhra Pradesh Vijayawada 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Vijayawada- Spectramind , DBS center Vijay
2 Andhra Pradesh Vizac/ Vishakhapatnam 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Vizac- SpectraMind , Naga Chambers, Level 3 & 4, D/No. 12-1-16 Plot No. 49, Survey No 1051, Opposite HDFC bank, Waltair Main Road, Visakhapatanam, 530002 Vijay
3 Assam Guwahati 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
4 Assam Dibrugarh 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
5 Bihar Patna 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 DBS Center, Patna Jason
6 Calicut Kozhikode 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
7 Chhattisgarh Raipur 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 DBS center ,Raipur Jason
8 Delhi Delhi 23-Jan’16 24-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND,Paharpur Business Centre, 21, Nehru Place Greens, New Delhi - 110019 Rama Gopal :
9 Goa Goa 7-Dec’15 14-Dec’15 21-Dec’15 28-Dec’15 1-Jan’16 5-Jan’16 1-Feb’16 5-Feb’16 SPECTRAMIND Kaushik
10 Gujarat Ahmedabad 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Ahmedabad - SpectraMind, 101 – 104, GCP Business Centre, Opp. Memnagar Fire Station, Vijay Cross Road, Memnagar, Ahmedabad, 380014 Mr.Alok
11 Gujarat Vadodara 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Ahmedabad - SpectraMind, 101 – 104, GCP Business Centre, Opp. Memnagar Fire Station, Vijay Cross Road, Memnagar, Ahmedabad, 380014 Mr.Alok
12 Haryana Gurgaon 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Gurgaon - SpectraMind, Level 9, Spaze i-Tech Park, A1 Tower, Sector - 49, Sohna Road, Gurgaon, 122018 Rama Gopal :
13 Haryana Chandigarh 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Chandigarh - SpectraMind, Level 4, Tower-A, Godrej Eternia, plot number 70, Industrial Area 1, Haryana, Chandigarh Kavita
14 Jammu and Kashmir Jammu 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
15 Jammu and Kashmir Srinagar 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
16 Jharkhand Ranchi 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
17 Karnataka Bangalore 16-Jan’16 17-Jan’16 ** 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND,DBS center , Cunningham road , Bangalore Namratha
18 Karnataka Mysore 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 DBS center , Mysore Namratha
19 Karnataka Hubli 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 DBS center , Hubli Namratha
20 Kerala kochi - - - - 2-Jan’16 3-Jan’16 6-Feb’16 7-Feb’16 SPECTRAMIND,ThomasMount ,ICTA Building,Changampuzha Nagar P.O.,Cochin- 682033 Mr.Manoj:
21 Kerala Trivandrum 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Hotel Classic Avenue, Thampanoor, Trivandrum, Kerala. Mr.Manoj
22 Madhya Pradesh Indore 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Indore – SpectraMind , DNR 90, Unit Nos. 301, 3rd floor, 569/3, MG Road, Indore, 452003 Arun
23 Maharshtra Nagpur 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
24 Maharashtra Mumbai **23-Jan’16 24-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND,DBS Heritage,Prescot Road,Opp. Cathedral Sr. School,Fort, Mumbai 400001. DBS Heritage (From Airport instruct the car / cab driver to drive to Fort, FashionStreet. It’s near Siddharth College, Budha Bhavan. Also there are schools like J. P. Pettit School & Cathedral Sr. School Mr.Vasudev
25 Maharashtra Pune 30-Jan’16 31-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND,Panchasheel tech park,Yerwada, Pune Mr.Manish
26 Manipur Imphal 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
27 Nagaland Dimapur 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
28 Orissa Bhubaneshwar 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Vani Vihar, Bhubaneshwar Mr. Satya Deep
29 Rajasthan Jaipur 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 DBS center,Jaipur Mr.Manish
30 Rajasthan Udaipur 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
31 Tamilnadu Chennai 9-Jan’16 10-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND,CHENNAI, CitiCentre , Level 6, 10/11 Dr.Radhakrishna Salai,Chennai,Tamil Nadu,600 004,India Mr.Balaji
32 Tamilnadu Coimbatore 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Coimbatore , SpectraMind ‘Srivari Srimath”, 3rd floor, Door No.1045,Avinashi Road, Coimbatore, 641 018 Mr.Balaji
33 Telangana Hyderabad 4-Jan’16 10-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND , Flat 617, 6th Floor ,Annapurna block, Aditya enclave, Ameerpet, Hyderabad-500016 Jason
34 Uttar Pradesh Varanasi 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik
35 Uttar Pradesh Noida 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Noida - SpectraMind, Tapasya Corp Heights, Ground Floor, Sector 126, Uttar Pradesh, Noida Rama Gopal :
36 Uttar Pradesh Lucknow 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 Lucknow – SpectraMind , 4th Floor, Halwasiya Court, Hazratganj, Uttar Pradesh, Lucknow, 226001 Mr.Sandeep
37 Westbengal Kolkata 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SpectraMind , The Legacy, 1st Floor, 25-A, Shakespeare Sarani, Kolkata, 700017 Mr.Hamid :
38 West Bengal Bagdogra 16-Jan’16 17-Jan’16 6-Feb’16 7-Feb’16 5-Mar’16 6-Mar’16 2-Apr’16 3-Apr’16 SPECTRAMIND Kaushik

International Course Dates, Venue & Timings:

Sl.No. State City Batch1-Date Batch1-Date Batch2-Date Batch2-Date Batch3-Date Batch3-Date Batch4-Date Batch4-Date Venue Contact
1 Brazil São Paulo 16-May’15 17-May’15 6-Jun’15 7-Jun’15 4-Jul’15 5-Jul’15 1-Aug’15 2-Aug’15 Rua Rosa e Silva, No. 137, Apt - 4,Santa Cecilia,São Paulo, Brazil. CEP - 01230-020 Mr.Abhishek Ph - (55) - (11) - 87154930
2 Philippines Manila 16-May’15 17-May’15 6-Jun’15 7-Jun’15 4-Jul’15 5-Jul’15 1-Aug’15 2-Aug’15 Mandarin Oriental Manila Makati Avenue Makati City 1226 Metro Manila Mr.Sandeep : (+63)-917-872-3931
3 Nepal Khatmandu 16-May’15 17-May’15 6-Jun’15 7-Jun’15 4-Jul’15 5-Jul’15 1-Aug’15 2-Aug’15 Khatmandu Mr.ARun
4 Republic of Mauritius mauritius 16-May’15 17-May’15 6-Jun’15 7-Jun’15 4-Jul’15 5-Jul’15 1-Aug’15 2-Aug’15 mauritius Mr.ARun
5 Srilanka Colombo 16-May’15 17-May’15 6-Jun’15 7-Jun’15 4-Jul’15 5-Jul’15 1-Aug’15 2-Aug’15 Colombo,Srilanka Ms.Buddhini :94755108941
6 Canada Toronto 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 203 Royal Appian Cres, Concord ON 14K513 Mrs.Vala Ph:001 (650) 550-9178
7 USA Boston 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 Boston,USA Mr.Gaurav
8 UK London 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 London,UK Mr. Alok - 0044-7933 100 393
9 USA California 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 12128 Skylark Rd Clarksburg MD 20871 California ,USA Mr.Prashanth Ph : 001 (650) 550-9178
10 USA Arizona 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 Arizona Mr.Shibu Ph:001 (650) 550-9178
11 USA FLORIDA 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 FLORIDA Mr.KEVIN Ph:001 (650) 550-9178
12 Bangladesh Dhaka 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 Dhaka Mr.Arun
13 Georgia Tiblisi 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 TIBLISI,Georgia Mr.Jay : 5574489339
14 Honkong Honkong 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 Honkong Mr.Peter
15 SAUDIARABIA RIYADH 16-May’15 17-May’15 20-Jun’15 21-Jun’15 18-Jul’15 19-Jul’15 15-Aug’15 16-Aug’15 RIYADH Mr.MUZAMIL
16 USA North Carolina 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 North Carolina ,USA Mr.Pradeep Ph : 001 (650) 550-9178
17 USA Virginia 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 Richmond ,VA ,USA MR.Munawar Ph : 001 (650) 550-9178
18 Asia Singapore 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 Parkroyal on Beach Road, 7500 Beach Road, Singapore 199591 MR.Balaji
19 Asia Malaysia 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 Concorde Hotel Kuala Lumpur, No. 2 Jalan Sultan Ismail, 50250 Kuala Lumpur Mr.Balaji
20 Switzerland Zuerich 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 Geroldsweg , 11 , 8196 WIL ZH Mr.Thilipan : Ph: 00 41 799128861
21 Oman Muscat 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 Ruwi Hotel ,Muscat Mr.Ramesh : Ph: 00 968 95450157
22 Australia Melbourne 23-May’15 24-May’15 27-Jun’15 28-Jun’15 25-Jul’15 26-Jul’15 22-Aug’15 23-Aug’15 Melbourne Mr.Kalam : Ph: 00 0420879664
23 Germany Ajay 13-Jun’15 14-Jun’15 11-Jul’15 12-Jul’15 8-Aug’15 9-Aug’15 12-Sep’15 13-Sep’15 Frankfut Mr.Ajay : Ph: 00 0420879664
24 Africa Johannesburg 13-Jun’15 14-Jun’15 11-Jul’15 12-Jul’15 8-Aug’15 9-Aug’15 12-Sep’15 13-Sep’15 8,Waldorf2,Center Road, Morning Side, 2196.Johannesburg,Africa Mr.Kamanbedu:074 725 1511, 083 277 3399

Training take away :

  1. Workbook to record assignments
  2. Course slides
  3. Summary aids
  4. Stand alone exercises relating to exam
  5. Sample exam

Exam Format:

One hour duration
20 questions
20 marks available
Candidate must score 13 marks (65%) or more correct answers
Scenario Booklet to be used during examination
Workbook to be completed during the course to demonstrate the practical application of the theory.

Duration : 2 days [9am to 5pm]

Training Cost per participant: 22,000 INR

Exam Cost per participant: 8,000 INR

Call : vijay : 0-9440089341

Email : moc.snoitulosdnimartceps|yajiv#moc.snoitulosdnimartceps|yajiv

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